| CUSTOMER SERVICE |
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| Please check our Customer Service pages for online reservation help or call us: |
| US (toll free): |
1-800-820-4171 |
| Phone: |
1-212-594-8045 |
| Europe: |
00-800-468-35482 |
| Worldwide: |
44-207-019-6324 |
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1-800-946-9760 |
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| ABOUT US |
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Our Vision
Otel.com's mission is to offer the lowest prices on accommodations and related travel services in Europe. We have an exclusive partnership with one of Europe's largest and most respected travel wholesalers. Because of this, we have access to large blocks of discounted rooms at a wide range of properties, from two-budget to five-star luxury hotels. We then directly offer our customers our inventory at up to 70% off hotel rack rates-the rate you would get if you were to book through the hotel itself or through most travel agents.
The Team
With offices in New York and in Europe, we have a customer service team dedicated to providing you with friendly, efficient service 24 hours a day. There is always someone on hand at our offices to handle your concerns. Whether it is a room change, upgrade, or change in travel plans altogether; we're here to assist you. If getting in touch with us online is more convenient for you, simply fill out our call-back form. We'll respond within 24 hours.
Traveler's Advantages
- The best rates on the Internet: 110% guaranteed.
- No surprises: instant confirmation-the room you want, when you want it.
- Secure booking: All of your transactions on Otel.com are secured with VeriSign ® Shop as freely as you travel.
- Flexible reservation system: Reserve your rooms in whatever way is most convenient for you-by phone, fax, or over the internet.
- Straight forward amendment/cancellation policy: Cancel or amend your booking until 72 hours before the initial check-in date via email, fax, or through our site. No-shows will be charged per evening booked. To see our full amendment/cancellation policy, click here.
- FivePlus Loyalty Program: FivePlus is a loyalty program which rewards you every time you make a hotel reservation directly through the Otel.com website. Unlike other hotel loyalty programs, FivePlus does not limit you to a particular hotel chain or brand, and the credits you earn with each booking are immediately redeemable towards your next hotel booking made through Otel.com. Click here for more information.
Our Mailing Address
330 West 38th Street Suite
909 New York, NY 10018
United States
See the directions to our office |
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