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Travel and Transportation

NIIT Technologies, the parent company of NIIT SmartServe, has had long and trusted relationships with some of the leading travel and logistics organizations. Our wealth of experience in the airline domain covers the following business functions: Reservations, Sales and Marketing, Pricing and Revenue Management, Crew Planning and Operations, Cargo, Revenue Accounting, Maintenance and Engineering.

NIIT SmartServe combines its process and delivery capability with the extensive experience and domain knowledge of the parent organization to offer the following BPO services in the travel and logistics domain:


  • Contact Center Services
    • Loyalty Program Management and Customer Service Desk
    • Order Management and Reservation:
  • Baggage Claims, Shipment Tracking Support
    • Crew Rostering
    • Yield Management
    • Pricing
  • Travel Distribution:
    • Reservations
    • Customer Service
    • Agency Helpdesk s for GDS’s
  • Back Office Processing:
    • Operations and Administration
    • Payments and Settlements
    • Outstanding Receivables
    • Planning and Analysis

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