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Crucial Conversations: Tools for Talking When Stakes are High
by Authors:
Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler, Stephen R. Covey
Paperback
Average Customer Rating:
Crucial Conversations
Wisdom from common life. Organized thoughts and good practices for communication among people.
Great resource for anyone involved in conversations...
the text provides new perspectives on an age-old topic - having conversations. I have found the examples and strategies presented both informative and insiteful for all types of conversations - personal, professional, and casual. A definite "buy" in my book...
Every adult and teenager should read this book!
Since most of my career has included public speaking I am rarely intimidated by confrontation. I have been the employee negotiating for my salary and a boss dealing with overworked, stressed employees. Even with years of experience, this book helped me to be more aware of how my own speech patterns may affect the people I deal with - on both sides of the fence.
After reading Crucial Conversations, I more easily recognize words that usually invoke an emotional response and avoid them.
This book makes a wonderful gift for employees, friends and family - all careers from CFO to Coffee Barista to Secretary. I highly recommend this book for seasoned professionals and college students.
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DVD's
Crucial Conversations 
Great resource for anyone involved in conversations... 
