Document Supply Service

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For Overseas Libraries

Libraries outside Australia are offered a range of services and charges to suit their requirements and budgets. You can choose your preferred speed and cost of delivery, the ordering method and how you receive your requested material.

• Core Service
  Designed to meet all standard requests

• Priority (48 hour) Service
  Ideal for orders that are not quite Rush

• Rush (24 Hour) Service
  Ideal for orders that are required quickly

• Express (2 hour) Service
  Guarantees to meet urgent requests

• Payment Methods
  Your options for payment

• How to Send Us a Request
  Methods of sending a request to us

• SUPPLY 1
  A service to supply copies of the items not held by the National Library of Australia

• Other Services
  We can assist you in locating an item or holdings

• Copyright
  Copyright conditions for most types of requests made by overseas libraries

• Borrowing conditions
  Loan period and conditions of use for material borrowed from the Library.

We will provide you with loans or copies, depending on which is the most appropriate method for the items requested. Wherever possible, material that cannot be lent will be supplied as a photocopy or in microform, in accordance with the Australian Copyright Act, 1968 and its amendments.

Core Service

This service is designed to meet all standard requests. Turn-around time: up to 5 days. Requests can be sent through OCLC, RLIN, email, Kinetica Document Delivery, DOCLINE, ARIEL® or fax.

Charges:

Priority Service

Ideal for orders that are not quite Rush. Turn-around time: 48 hours Guaranteed (articles and books). Priority requests can be sent through email, Kinetica Document Delivery, or fax.

Charges:

Rush Service

Ideal for orders that are required quickly. Turn-around time: AM/PM delivery Guaranteed (articles and books). Rush requests can be sent through email, Kinetica Document Delivery, or fax.

Charges:

Express

Guarantees to meet urgent requests. Turn-around time: 2 hours Guaranteed (copies only). This service may only be requested by fax on +61 2 6273 2719 and is delivered by fax or Ariel® only. For same day processing a request much reach DocSS by 4.00 pm AEST (Mon-Fri).

Charges:

Payment Methods

Pre-payment can be made using IFLA vouchers or by supplying credit card details with your request. Other payment options include using the OCLC IFM, RLIN SHARES payments, or by payment on reciept of monthly invoice.

All payments are to be made in Australian Dollars.

To work out current exchange value of Australian Dollars please use Universal Currency Converter.

How to Send Us a Request

National Library of Australia holdings are represented on OCLC by the institution code AUT and on RLIN by AULG; or you can check what we hold by searching our catalogue.

If your item is difficult to locate, then you might wish to send a SUPPLY1 request, which draws on world wide resources, including those of other Australian libraries.

You can chose the delivery method that suits you best: ARIEL®; fax; express post; or standard mail.

Document Supply Service
National Library of Australia
Canberra ACT 2600
Australia
Email: docss@nla.gov.au or supply1@nla.gov.au
Phone: + 61 2 6262 1269 or + 61 2 6262 1421
Fax: + 61 2 6273 2719
ARIEL® 203.4.200.194
Business Hours : 8AM - 6PM Australian Eastern Standard Time, Monday to Friday.

Other Services

If you have a citation that is unclear, or hard to identify, DocSS can provide assistance where possible.

DocSS will also provide details of holdings to libraries who do not have access to holdings information about Australian libraries.

Copyright

The following deals with the most common type of requests made by libraries outside Australia. Please contact us if you require more details about copyright or our copyright fee based service.

Requests from overseas libraries should comply with Australian copyright law and include the appropriate declarations. Under Section 50 of the Australian Copyright Act a not-for-profit library may request another not-for-profit library to copy a 'reasonable portion' of a work to supply to a library user for the purposes of research or study or for inclusion in their collection. A library will probably be not-for-profit if the library itself is not established or operated to make a profit on its overall activities. If a library is part of a profit making organisation it does not necessarily mean that the library is a for-profit library.

Reasonable portion

A 'reasonable portion' could be described as:

• Journals - 1 article per issue, or 2 or more articles per issue if those articles relate to the same subject matter.
• Other published works - a reasonable portion (defined as the greater of 10% or 1 chapter from a book of 10 or more pages)

The following declaration must be included on the request:

Request complies with section 50 of the Copyright Act.

Borrowing conditions

You may borrow monograph material held at the National Library of Australia. Serials and some of the special collections may not be available for loan, however we will respond quickly if the item is not available.

The loan period for material borrowed from the National Library is 10 weeks with no extentions. For some special materials the loan period is 4 weeks with no extentions.

Overdue notices are sent at the end of the loan period. If no response is received the material is assumed lost and an invoice generated.

The charge for one lost item is $300 (GST inclusive), and includes a $150 non-refundable administrative fee on issue of the invoice. A first and a final reminder are sent out before issuing the invoice, allowing you enough time to either contact us or return the item.

Turn-around Time

Turn-around time is measured from the time of receipt of request to time of despatch and may depend on how much verification is required.