see also: on cbp.gov:   Ordering Publications   Section 515 Requests Correction Comment Complaints Find an Answer, Ask a Question Web Site Assistance

How to Find an Answer | How to Ask a Question | Technical Problems with the Website

Services and Feedback
Submit a correction to information on our site ( Correction )
Make a comment about U.S. Customs and Border Protection ( Comment )
Register a complaint about your experience with CBP ( Complaints )

Hot Topics Below are a few of the more frequently requested topics on our website. C-TPAT Employment Duty Rates Bringing food into the U.S.

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How to Find an Answer
BEFORE you research our database of Qs and As, you should search our web site for the information you want. Type a key word in the search field at the top of this page. The Q&A; database should only be used if you cannot find the information you want on our web site.

We have over 500 Q&As; about CBP policies and procedures. You can search the database either by topic, (i.e. travel requirements, importing procedures, moving to the U.S.), by your role in the CBP process, (i.e. importer, traveler, carrier, etc.) or by a word search using the search bar . We STRONGLY suggest you use only one of the three tools to find answers. If you use all three, you will significantly restrict the number of answers offered for your review. If you do not find an answer to your question, you can submit your question and we will be glad to help you. ( Find an Answer, Ask a Question )

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How to Ask a Question
Once you have clicked on at least one Q&A; an Ask a Question tab appears at the top of the window next to the Answers tab. Click on this tab to submit a question to a Customer Service Representative.

First you will type in your email address and question. Then you must pick a topic, subtopic, customer group and subgroup. Finally, click the Submit Question button. Important note: your question has not been submitted yet, please continue. Next you need to click the "Create an Account" button. On the next screen, click the Finish Submitting Question button. When your question is successfully submitted you will get a reference number. Please allow the Customer Service Representative 3 business days to reply to your question. If you would prefer speaking to a person, you may call (202) 354-1000 or 1- 877-CBP -5511 Monday-Friday, between 8:30 and 5:00 Eastern Time. ( Find an Answer, Ask a Question )

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Technical Problems with the Website
Many problems people have with the technical functioning of our web site have easy solutions. Click on the below link to see if any of the questions reflect the problem you are having. If they don't, then select the "How Do I Report a Broken Link or Form" entry and follow the instructions. ( Web Site Assistance )