Welcome to Customer Care at Gtahotels.com

Best Rate Guaranteed – Our range of hotels and worldwide destinations is always increasing to meet the needs of our clients and on top of this we guarantee the lowest rates. We are so confident that you won’t find a better rate elsewhere that we offer a 100% guarantee. We will refund you 100% of the difference if you find exactly the same deal online elsewhere for less.

The Biggest Choice – with more than 11,000 hotels in 1,400 cities in 50 countries across Europe, the USA & Canada you won’t have any problem finding somewhere to stay. And should be able to find the ideal hotel!

Booking with us - It’s so quick and easy! To book a hotel with us use the ‘Find Hotels’ box on the homepage and make your selection from the drop down menu. From the search results page select your preferred choice of hotel – you can either click on the Info button to find out more or go straight to the booking page. You can make an alternative search from the homepage by selecting a destination from those listed. Click here and try our online booking demo.

Instant Online Confirmation Upon submitting the booking form, you will be given a confirmation number, as well as a link to an electronic voucher. You will also receive an e-mail showing your booking information. Your booking with us will then be confirmed and we will not change your accommodation or the rate – we guarantee it.

Last Minute Bookings You can book the day before or on the same day and get instant confirmation.

Keep Track of Your Reservations Online 24/7. You can access your booking details wherever and whenever you want on the My Bookings system on our website. You don’t need to worry – we have an email facility on My Bookings which you can use to contact our Customer Service Team direct.

Dedicated Customer Service Team
If you have any concerns a response is never more than 24 hours away. No need to panic – we have been doing business since the year 2000 and our customers always get first-class customer service.

No Cancellation Fee until 72 Hours Prior to Check-in Date

No need to lose sleep – with us your booking is secure. Gtahotels.com guarantees that all sensitive information – e.g. your name, address and credit card number – will be protected with the best security practices available when exchanged over the internet. Click here to find out more. We charge your credit card at the time of booking but there is no cancellation fee up-until 3 days prior to the date of the hotel stay.

Gtahotels.com Customer Service Guarantee

1. At gtahotels.com we have teams of people dedicated to Customer Care based in our European and United States offices. There are real people behind our system who can help you through every stage of your booking should you need it. We can guarantee that we will be with you 110% of the way - from your initial enquiry either online or by telephone, to your booking, and through to your stay at your chosen hotel.

2. You can call our European Customer Support Team toll free if you are calling from France, Germany, Italy, Spain or the United Kingdom. United States callers can also use a toll free number when they call our US Office – that’s our guarantee.

3. Since the year 2000 over 1 million customers have booked their hotel accommodation with us. We don’t transfer your booking once it has been confirmed and you have been issued your voucher. We don’t change the rate or the hotel – that’s our guarantee.

4. To date we have been able to accommodate 99.9% of our customers in the accommodation they selected, however very occasionally the hotel may need to make a change. If we are not able to accommodate you in the hotel you booked, then we guarantee to find you an alternative in the same class or higher and we will pay for your door to door taxi transfer. You will not pay any costs.

The technology is crucial to the workings of gtahotels.com but behind the system we have people committed to giving the highest level of customer care.

With offices in New York and in Europe, we have a Customer Service Team dedicated to providing you with a friendly, efficient service 24 hours a day. In the European office we have 60 staff taking calls. There is always someone on hand at our offices to handle your concerns. Whether it is a room change, an upgrade, or a change in travel plans altogether; we’re here to assist you. The Customer Service Team really does care!

There is none! Although we understand that you may well have some questions about our business model - as to how easy it is to book your accommodation with us and how we can guarantee you the lowest rates on thousands of hotels across the globe. So, we have put together 3 simple steps to show how we are constantly able to deliver on our promise to enable you to stay in the best hotels at the lowest rates.

Surely it can’t be this easy and inexpensive… can it? Well it is with us and here’s how….

1. What’s the catch with the low rates?? There isn’t one. Trust us; you are much much better off booking your hotel with us than you are with the hotel directly or on any other website. The hotels will always give you their own rates whereas we will always give you the highly reduced rate. (Lower than any other website – we guarantee it) This is because we have negotiated with these hotels and have guaranteed them custom; in exchange they give us mass allotments and unbeatable prices.

2. Can you guarantee the rooms?? Booking your hotel on our website has a number of advantages, not only a price that can’t be beaten but the sheer mass of rooms that we have available, (we call them allotments). With such a huge range of rooms that have been set aside for us there really is an extremely high chance that you will be successful in your booking.

3. Why do I have to pay now?? There are a couple of reasons for this and yet again it works in your favour. When you complete your on-line booking the payment is taken from your credit card instantly. Firstly, this guarantees the lowest rate, as promised and secondly because we have so many bookings in one day for new and repeat customers that the rooms quite simply go extremely quickly. So pay now and guarantee your room at the lowest rate to avoid disappointment!

Still not convinced?? We rank high and above other companies offering similar deals of their own. Check out how we compare to some other leading hotel suppliers.