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Customer Agreement


This Internet-based online service (“Service”) is provided by Reason Eight Limited or one of its subsidiaries (“Provider”) and is subject to the terms and conditions of this customer agreement ("Agreement"). This Agreement constitutes the entire agreement between you as an authorized user of the Provider’s services ("you" or "Customer"), and the Provider. By using the Service, you confirm your acceptance of, and agree to be bound by, this Agreement. The Provider may change this Agreement at any time and you agree to check regularly for changes.( a complete copy of this agreement is located at www.reason8.com/terms.cfm)


1. Customer Information


The name, address and payment information that you provide when you subscribe to the Service, together with information regarding the manner in which you use the Service and/or the Internet, will not be processed or disclosed by the Provider except as permitted by this Agreement.


2. The Service Usage.


You may create a web site subject to the terms of this Agreement, the Service policies, and applicable law. All webpages are subject to review, modification and deletion without notice by the Provider or an authorized agent. The Provider reserves the right in its sole discretion to change its policies at any time. The Policies are review-able at the Rules & Acceptable use section at the following Service site:
http://www.reason8.com/terms.cfm
The minimum contract period is 12 months.

2.1 Communication.

You are responsible for your communications via, and your use of, the Service. You may not, under any circumstances, do any of the following: (a) may not obtain paid advertising for your webpage; (b) publish, post, distribute or disseminate defamatory, infringing, obscene or other unlawful material or information via the Service ; (c) use the Service to threaten, harass, stalk, abuse, or otherwise violate the legal rights (including rights of privacy and publicity) of others; (d) send unsolicited mail (also known as ‘spam’) referencing any Universal Resource Locator ("URL") within the Provider’s domain; (e) publish, post, distribute, or disseminate material protected by intellectual property laws, rights of privacy or publicity, or any other applicable law unless you own or control the rights thereto or have received all necessary consents; (f) operate a webpage with the Service without a valid e-mail address;; (g) use the service in a manner that adversely affects the availability of its resources to other Customers; (h) falsely purport to be a Provider employee or agent; or (i) cause repeated disruptive incidents (o) act, or fail to act, in your use of the Service , in a manner that is contrary to applicable law or regulation. In addition, the Provider makes no guarantee as to the availability of service and is not liable in anyway for loss of service. The Provider reserves the right to delete any page it deems unacceptable for any reason without prior verbal or written notice. Your failure to observe any of the foregoing limitations or obligations shall result in termination of your relationship with the Provider and may result in civil or criminal liability.

2.2 Maintenance


You agree to (a) maintain all equipment required for your access to and use of the Service; (b) maintain the security of your Customer identification, password and other confidential information relating to your Service account; and (c) be responsible for all charges resulting from use of your Service account, including unauthorized use prior to your notifying the Provider of such use and taking steps to prevent its further occurrence.


2.3 Termination.


The minimum contract period is 12 months.
You may terminate the Service by providing 30 days notice at any stage after the expiry of the 12 months contract period stated in your agreement. If you terminate this agreement between 12 and 24 months for any reason you agree to pay the standard monthly charges for each domain name you asked us to register up to and including the first 24 months before removing the domain name.
The service will continue to run up until notification of termination is received. If termination is sent by email, only termination notices received from the registered email account will be recognised. No refunds will be issued under any circumstances.

If you did not create a trial before purchasing the website, Reason8 offers a 14 day period where you are eligable to stop the Service. In such cases a pro-rata refund of hosting charges may be provided. Under no circumstances will the one-off setup charge be refunded. In such cases, access to any domain names purchased will be provided only after 12 payments of £2.50+vat have been received.


3. Operation.


The Provider reserves complete and sole discretion with respect to the operation of the Service.


4. Customer Representations


You represent and warrant that you are at least 18 years of age and that you possess the legal right and ability to enter into this Agreement and to use the service in accordance with this Agreement. You agree to be financially responsible for your use of the Services (as well as for use of your account by others, including minors living with you) and to comply with your responsibilities and obligations as stated in this Agreement.


5. Content.


The Provider does not endorse or stand behind the accuracy, truthfulness or reliability of any information (including statements of opinion or advice) provided on or by means of the Service, other than information provided by authorized Provider spokespersons. Statements made in websites reflect only the views of their authors.

Ownership of all content uploaded and manually entered remains with the provider . All customised website design work remains the property of the provider.


6.1 Services


The services are provided "as is," and the Provider makes no express or implied representations or warranties to you regarding the usability, condition or operation thereof. The Provider makes no representations or warranties regarding content, goods or services provided by any merchant or third party payment service provider. The Provider does not warrant that access to or use of the service will be uninterrupted or error-free, or that the services will meet any particular criteria of performance or quality. The Provider expressly disclaims all implied warranties, including without limitation, warranties of merchantability, title, fitness for a particular purpose, non-infringement, compatibility, security or accuracy.

6.2 Your use of the Services

You assume full responsibility and risk of loss resulting from your use of the Services. You agree that the Provider and providers of telecommunications, network and hosting services for the Provider will not be liable for damages (including consequential or special damages) arising out of your use of or inability to use the Services, or the actions or inactions of the Provider or any third-party or the goods or services they provide, and you hereby waive any claims with respect thereto, whether based on contractual, tort or other grounds, even if the Provider has been advised of the possibility of damages. The Provider’s liability to you for breach of this agreement is limited to the amount actually paid by you for access to and use of the Service, exclusive of payments relating to goods and services purchased from any third parties. You hereby release the Provider from any and all obligations, liabilities and claims in excess of this limitation. Some jurisdictions do not allow implied warranties to be excluded or modified or liability to be limited, so not all of the above limitations may apply to you.


7. Charges


You agree to pay all charges (including, without limitation, the Service customer fees) for your use of the Service throughout the duration of the agreed contract period. at the prices then in effect for your country of residence. The Service customer fees, if applicable, will be subject to VAT, sales or other taxes as appropriate. The Provider reserves the right to change prices or institute new charges for access to or use of the Service at any time upon not less than thirty (30) days' notice to Customers. All changes will be posted online and sent to you by email at your registered email address, and you are responsible for reviewing checking your email and the pricing information posted on regularly to obtain timely notice of such changes. Continued use of the Service or non-termination of your customer-ship after changes are posted constitutes your acceptance of the prices as modified by the posted changes. Charges are to be paid on a monthly basis in the currency in which billed. If the payment method for your Service account is by credit or debit card and if payment is not received by the Provider from the card issuer or its agents, you agree to pay all amounts due upon demand by The Provider. Your card issuer's agreement governs your use of your designated card in connection with the Service, and you must refer to such agreement (not this Agreement) with respect to your rights and liabilities as a cardholder. You agree that the Provider may (at its option) accumulate charges incurred during your billing cycle and submit them as one or more aggregate charges during or at the end of each cycle, and that the Provider may delay obtaining authorization from your card issuer until submission of the accumulated charge(s). This means that accumulated charges may appear on the statement you receive from your card issuer.
You must promptly notify the Provider of changes to: (a) the account number or expiration date of your designated card; (b) your billing address; and (c) the name of any other person whom you have authorized to use your Service account. You must also promptly notify The Provider if your card is cancelled (e.g., for loss or theft) or if you become aware of a potential breach of security, such as the unauthorized disclosure or use of your Customer identification, user name or password.

8. Statements and Payment.


The Provider will provide you with a statement of charges on your Service account as and when such charges are incurred and/or paid: however, any failure of the provider to provide you with a statement does not affect your responsibility to pay any incurred charges. 8.2 the Provider reserves the right to suspend or terminate your Service relationship without notice upon rejection of any card charges or if your card issuer (or its agent or affiliate) seeks return of payments previously made to the Provider when the provider believes you are liable for the charge. Such rights are in addition to and not in lieu of any other legal rights or remedies available to the Provider. If the Provider deems a late payment is required in compensation for work undertaken relating to the late payment, you agree to pay a late charge on all amounts due. The late charge will equal a one off payment per month of Ten pounds plus one and one-half percent (1 1/2%) of the past due amount per month until paid or, if such rate is in excess of the allowable rate, the maximum rate allowed by law. The Provider reserves the right to refer your service account to a third party for collection in the event of ongoing default.
If your monthly payment is delayed

9. Assignment


Business and household Use; Minors. Your Service relationship is personal. Subject only to this Section 11, you agree not to assign, transfer or sublicense your rights as a Customer. You may allow other customers of your business or household to use your account, provided that you hereby agree to pay all charges that they incur and to be responsible for all other aspects of their usage.

10. Indemnification.


You agree to indemnify the Provider from and against any and all liabilities, expenses (including solicitors' fees) and damages arising out of claims based upon use of your Service account, including any claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other Customers and infringement of intellectual property or other rights. The Provider will notify you promptly of any claim for which the Provider seeks indemnification and will afford you the opportunity to participate in the defense of such claim, provided that your participation will not be conducted in a manner prejudicial to the Provider’s interests, as reasonably determined by the Provider .

11. Notices


Consent. Notices given by the Provider to you will be given by your posted Email address, or by a general posting through the Service , or by conventional mail. In any matter requiring the Provider’s prior consent, such consent will be considered given only if made in the foregoing manner by an authorized representative of the Provider. Notices given by you to the Provider must be given by Email addressed as follows: admin@reason8.com. Notices to Reason8.com by conventional mail must be sent to: Reason Eight Limited, 12 Rural Way, Redhill, Surrey’ RH1 4BT

12. Effective Date


Changes to Terms. This Agreement takes effect on the date on which you first use Service and continues until your Service relationship is terminated either by you or by The Provider . The Provider reserves the right to change this agreement at any time by posting changes online. You are responsible for reviewing regularly information posted online to obtain timely notice of such changes. Your non-termination or continued use of the Service after changes are posted constitutes your acceptance of this agreement as modified by the posted changes.

13. General


This Agreement is governed by the laws of the United Kingdom, and you consent to the exclusive jurisdiction of UK law in all disputes arising out of or relating to your use of the Service or your Service relationship.
You acknowledge that no joint venture, partnership, employment, or agency relationship exists between you and the Provider as a result of your use of the Service. You agree not to hold yourself out as a representative, agent or employee of the Provider and that the Provider will not be liable by reason of any representation, act or omission to act by you.
The Provider’s performance under this Agreement is subject at all times to existing laws and legal process and nothing contained in this Agreement is in derogation of the Provider’s right to comply with law enforcement requests or requirements relating to a Customer's use of the Service.

14. Scope


This Agreement constitutes the entire agreement between the Provider and you with respect to your use of the service and your Service relationship, and it supercedes all prior or contemporaneous communications and proposals, whether oral or written, between the Provider and you with respect thereto.