The Wayback Machine - https://web.archive.org/all/20060420114319/http://www.adobe.com:80/support/cfcomp.html
< Support
Complimentary Support

Register the current versions of your eligible Adobe products and receive complimentary, person-to-person support on issues related to installation and product defects:

Installation: Complimentary support applies to installations as described in the HowToInstall file on the product CD and to errors or crashes that occur during or immediately after such an installation. Complimentary support does not apply to server products or software deployments to multiple users across a network using SMS, Tivoli, msiexec, group policy, or similar technologies; nor does complimentary support apply to customizing installer packages using InstallShield Tuner for Acrobat®.

Product defects: Complimentary support is available for product defects that are documented in our Support Knowledgebase and for new product defects that are identified by technicians while troubleshooting.

When you call, please have your credit card ready. A technical support representative will determine if your support issue qualifies for complimentary or paid support. If your support issue does not qualify for complimentary support, you may purchase a single incident to proceed with the call.

For a list of products we currently support, please refer to our list of eligible products.

Macromedia support policies

Visit the Macromedia website for information about Macromedia support policies.

Macromedia is now Adobe. Learn more.
Learn more
Eligible products
Refer to this list for products that are currently eligible for complimentary support.
Technical support phone numbers
International support
Adobe User to User Forums
Share your questions, suggestions, and information with other Adobe product users and expert guest hosts.
Adobe Expert Support
Sign up for direct access to the people who know Adobe desktop products best. Get peace of mind for a full year along with fast answers and how-to help directly from Adobe's support professionals.
Product registration options
Registering your purchased Adobe products is quick and easy and qualifies you for a wide range of benefits.