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Enhance customer service and reduce call volume by delivering fast, accurate responses to customer inquiries With Timpani Email, you can efficiently manage inbound email traffic and web form queries while improving customer satisfaction and increasing agent productivity. This extensive email management solution funnels all messages through an automated process that evaluates the business requirement and triggers a related action—such as generating an auto-response, routing to an agent queue, deleting spam or escalating to another channel—for each message. By assigning a ticket to each inquiry, Timpani Email ensures that customer emails never fall into a black hole. In addition, the solution fully integrates with LivePerson’s comprehensive Timpani platform. When deployed in conjunction with other channel solutions, Timpani provides a unified customer history, so you can deliver seamless service to your customers. Benefits
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“…It’s a mainstream activity to send an email to request service, and the ability to actually get first-response is pretty low. This is a significant activity, and companies had better get their act together.” Bruce Temkin, |
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