Trouble Ticket System:
Click Here to login to our Trouble Ticket system
Before use the trouble ticket system, we suggest you to read the important information/ links and frequently asked questions on this page. If your question is not related to presale or aftersale of our products/services, pls post it on our China Travel Forums. On partnership and advertising inquiries, pls use the contact us form. |
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Important Customer Service Information/Links:
China Tours:
Tel: 86-773-2831999 / 2810927
Fax: 86-773-2885308
China Hotels:
View/Cancel Hotels Reservation
Knowledge/Help on Hotels Reservation
Book hotel through phone:Give Promo Code 10286 when calling.
　　USA & Canada: 888-254-0637(Toll Free)
　　Other Countries: 00-800-84469370(International Toll Free**)
　　　　　　　　　　 or 001-210-507-5997
Note:
* We outsourced the phone Reservations Center to US based World Choice Travel company. This is why client should call US number to book hotel.
**The international toll-free number , 00-800-84469370, may be dialed from the following countries:
Belgium, France, Germany, Hong Kong, Israel, Italy, Japan, New Zealand, Norway, Philippines, Portugal, Spain, Sweden, Singapore, United Kingdom.
***Phone Reservations Center Hours: Open 24 Hours a Day, 7 Days a Week
Customer Service is available Monday through Friday, 8 AM through 8 PM, CST (Add 6 Hours to Times for GMT).
China Flights:
View/Cancel Flights Reservation |
