| 1. |
Is it really free? |
| 2. |
I bought PC Rescue and can't seem to register my copy… |
| 3. |
When I run the scan
feature, my system locks up or the scan does not complete |
| 4. |
Some errors were not
fixed, what is wrong? |
| 5. |
When I downloaded PC Rescue and then tried to launch the setup program I get an
error- why is this? |
| 6. |
Why did a
shortcut to one of my programs disappear from my desktop and how
may I replace it? |
| 7. |
When I try to
register the software it says "invalid key" what am I doing wrong? |
| 8. |
PC Rescue fixed
the errors it identified but I still have problems what should I
do? |
| 9. |
Can I get a CD or hard copy of the software? |
| 10. |
What is your refund policy? |
| 11. |
The screen for PC Rescue appears to be cut off. What's going on? |
| 12. |
The answer to my
question is not found here I need more help? |
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1. |
Is it really free?
Our free version of PC Rescue will allow you to scan your
computer for errors absolutely free for 7 days. In order to fix errors found on your
PC you will need to purchase an unlock code. You can do this from the software or by clicking 'Buy Now' above. The registration key will be sent to your email within an hour. |
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2. |
I bought PC Rescue and can't seem to register my copy…
Simply copy the registration code we gave you on your order and paste
it into PC Rescue when prompted for it. This code is sent to the email address that you provided at the time of purchase. The registration codes are
case sensitive just like a password so enter it correctly! Once you register PC Rescue, you can use it forever.
LOST YOUR ORDER? DIDN't RECEIVE AN ACTIVATION KEY?
Click Here
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3. |
When I run the scan feature, my system locks up or the scan does not
complete
There are 2 possible solutions to this problem
1. Make sure all programs potentially running in the background are
turned off. By disabling unnecessary programs running in the
background it will not only solve the lock up problem, but save memory
and keep the unnecessary programs from robbing valuable resources from
your system.
2. Rebooting your system and rerunning the scan will fix this problem
most the time as well. |
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4. |
Some errors were not fixed, what is wrong?
Some errors are classified as such and then designated as an error,
but due to PC Rescue’s smart algorithm it chooses to leave the
error in place because multiple programs may be using a shared tool
and correcting this would impact programs that you still use. It is
better to leave the error with one program then have it affect four
programs. You may also try rebooting your system as this has been
known to fix this issue as well. |
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5. |
When
I downloaded PC Rescue and then tried to launch the setup
program I get an error why is this?
You may have received a corrupt download due to noise on your
Internet connection please download again and reinstall the
application you can download the software from this link
http://www.healthycomputerclub.com/Software/Downloads/PCRescueSetup.exe
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6. |
Why did a shortcut to one of my programs disappear from my
desktop and how may I replace it?
Shortcuts when created are not always created in the proper way, and
PC Rescue identifies this but sometimes it is necessary to
recreate the shortcut in the correct fashion.
Below are the instructions for creating/recreating your shortcut…
To put a shortcut on the desktop
Open "My Computer".
Double-click a drive or folder.
Click the item you want such as a file, program, folder, printer, or
computer.
On the File menu, click "Create Shortcut".
Resize the window so you can see the desktop.
Drag the new shortcut to the desktop.
To open "My Computer", click "Start", and then click "My Computer".
You can also drag an item to the desktop with the right mouse button,
and then click "Create Shortcut(s) here". If you would like to change
a shortcut's properties then simply right-click the shortcut and click
"Properties". When you delete a shortcut to an item the original item
is not deleted. The program should still exist on your computer in its
original location. |
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7. |
When I try to register the software it says "invalid key"
what am I doing wrong?
All keys provided at the time of purchase have been tested and proven
to work. Please enter the key exactly as you see it. The easiest way to do this is to copy and paste the registration key into the blank. The Key is Case sensitive. Click 'run' to unlock the software. |
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8. |
PC Rescue fixed the errors it identified but I still
have problems what should I do?
PC Rescue will fix most common computer registry problems found and will fix all
errors identified during the scan. You might have conflict with
another program running in the background hanging your system up or
causing other errors. If you are getting errors for this reason you will
need to check for other additional errors with our software where as
you are bound to run into other issues down the road that could reap
havoc on your system. We've listed some instructions to get rid of any
conflicts with other programs running in the background below but I
would still highly recommend running our software as well. Many
technical support personnel recommend it and for very good reason,
virtually, trouble FREE computing. |
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9. |
Do You Provide CDs or hard copies of the software?
NO. At this time, our software is a digitally downloadable product. This is for your convenience and so that you can quickly download and run the software without waiting for us to mail you a copy. |
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10. |
What is your Refund Policy?
Refund Policy: We issue refunds only when:
1)Customer paid more than once by accident. In this case, please send each transaction ID (found in the email sent to you when you ordered the software) to the customer service email address below.
2)When errors that were found in our free scan were not corrected after the user bought, registered, and ran the software. If this is the case, please send screenshots of before and after software screens to our customer service email address below so that we may begin an investigation into the situation. We will help you to correct the remaining errors or if we cannot help, issue a refund. |
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11. |
The screen for PC Rescue appears to be cut off. What is going on?
Your computer's screen resolution must be set to 96 DPI to properly view PC Rescue.
In order to change your screen resolution to 96 dpi, right click on the desktop and select Properties;
Once the Display Properties window has opened select the Settings tab;
Then click the Advanced tab in the lower right corner;
Here you will find your DPI setting. |
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12. |
The answer to my question is not found here I need more
help?
Our support staff prides itself in solving your PC problems. If
our PC Rescue software does not resolve your issue, please
contact us with a detailed description of your problem tohelp@healthycomputerclub.com |
