The responsibilities of the Consumer Protection Group (CPG) are to

• regulate the finances and fitness of travel organisers selling flights and package holidays in the UK;
• manage the UK’s largest system of consumer protection for travellers, Air Travel Organisers’ Licensing or “ATOL”;
• license UK airlines and enforce European Council requirements in relation to their finances, nationality, liability to passengers for death or injury and insurance;
• enforce certain other legal requirements and codes of practice for protection of airlines’ customers.

Consumer Protection Group
CAA House
45-59 Kingsway
London
WC2B 6TE
T: 020 7453 6430
F: 020 7453 6431