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Faq

prices
You pay for the apartment, although we do have a maximum limit of people who can stay in each apartment.

check-in
15:00 check-in and 11:00 check out. Check-in is from 15:00 onwards, although early check-in may be possible if the apartment is empty on the previous night. Arrivals after 9 p.m. without the use of our transportation are considered as late arrival and extra 15 EUR charge is applicable - special conditions apply. Please contact our office for detailed information.

The price includes?
You pay one flat rate, no extras for electricity or gas etc. All linen and towels are provided by us. Just bring yourselves.

Breakfast?
We do not provide breakfast as a standard, but you have a fully equipped kitchen.There are many restaurants near your apartments so you are spoilt for choice.

Elevators?
As it is the old town there are no lifts. We do have 1st and ground floor apartments if you are unable to climb the stairs.

In the Centre
Yes all apartments are in the centre of Prague.

Pets
You may bring a pet but will be charged if it causes any damage.

Amount of people in and apartment
Studio apartment: 2 people, 1 bedroom apartment: 2-4 people, 2 bedroom apartment: 4-6 people, Large apartments: 6-7, Superior apartments: 6.

Pick up service
We can arrange transport for up to 4 people from the airport for 650 CZK (22 EURO). If there is a need, we can also arrange the same service from the train and bus stations - it is 400 CZK or 14 EUR.

Payment
You pay on arrival by credit card or in cash. Upon previous arrangement we also accept a bank transfer.

Check in
Check in after 15:00. We try to get the apartments ready for you as quickly as possible although on busy days the cleaners may be still there if you arrive early. You can leave your bags in our office if you arrive in the morning and your apartment is not ready. You can either come to our office and then go to the apartment or phone us and arrange a time to meet at your apartment door.

How to make a reservation?
Through our web site submission form, e-mail, phone or fax. You will be asked for a credit card number, this details are just for the booking purpose, to secure your reservation.

CANCELLATION POLICY:
We cannot be responsible for bad weather, illness, changes in travel plans or travel delays. In the case that confirmed booking had been made and our clients fail to inform us about their decision to cancel their stay in our apartments prior to seven days before their arrival, we unfortunately have to demand partial compensation. The details below are maximum penalties; if possible we prefer to ask for mild compensation, as often we are able to fill the places, the only case we are strict in is no show. The cancellation fee will be debited automatically from the credit card.


In absolute necessity, we reserve the right to change the apartment for an equivalent or better unit.

- Bookings for 1-3 nights
Cancellation more than 7 days prior to arrival: no charge Cancellation 7 to 1 days before arrival: 1 night charge No show or cancellation on the day of arrival: whole stay charge

- Bookings for 4-7 nights
Cancellation more than 7 days prior to arrival: no charge Cancellation 7 to 1 days before arrival: charge 30 % of your whole stay No show or cancellation on the day of arrival: charge 50 % of your whole stay

- Bookings for more than 7 nights
Cancellation more than 7 days prior to arrival: no charge Cancellation 7 to 1 days before arrival: 3 nights charge No show or cancellation on the day of arrival: 7 nights charge

- Bookings for 1 month and more
Cancellation more than 14 days prior to arrival: no charge Cancellation 14 to 5 days before arrival: 7 nights charge Cancellation 5-0 days before the arrival: 14 nights charge


Please notice, during our top season (Christmas, New Year and Easter) there is a special cancellation policy. If you cancel your stay more than 14 days in advance, there is no cancellation fee, if you cancel your stay less than 14 days in advance, the cancellation fee is 100 % of total costs.

 

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Tel: +420 257 316 662   |  Tel: +420 257 316 663  |  Fax: +420 257 313 441
e-mail: booking@prague-hotel.co.uk

 

 

  Prague hotels, accommodation in prague hotel apartments