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Terms & Conditions

Terms & Conditions TERMS OF USE GUARANTEES SHIPPING AND HANDLING MAIL ORDER RETURN POLICY RETURN MERCHANDISE PROCEDURE TERMS OF USE The following describes the terms and conditions in which SoftAirPro.com offers you use of its website and access to the products and services offered within. By purchasing merchandise through this website, you agree to abide by the policies and procedures and processes delineated within, including guarantees/warranties, pricing, online ordering, reserving special order items, mail order, payment process, refund process, shipping & handling, damaged merchandise processes. We reserve the right to add to or revise any content of any web page at any time (excluding pricing for items already ordered and paid for unless a gross typographical error exists) as the result of seller or manufacturer pricing adjustments or any other situation which SoftAirPro.com (SoftAirPro) feels warrant any revisions/additions/deletions to its web pages. Content revisions may result in changes to the following policies/processes/practices, but will not apply to merchandise already ordered and paid unless a gross typographical error exists, including> guarantees/warranties, product pricing, online ordering, reserving special order items, mail order, payment process, refund process, shipping & handling, damaged merchandise, and any other policy/process/practice not heretofore mentioned. SoftAirPro.com will not change the current price for an item once the "buy now" button has been submitted unless the cost is in gross typographical error. Continued purchases from our website means you agree to read and abide and comply with any changes in content of this website, SoftAirPro.com. Please Note... Due to circumstances beyond our control, all prices, colors, packaging and minimum quantities are subject to change without notice. Please confirm pricing and packaging when placing your order. ^ Back to Top ^ Every Order Guaranteed! SoftAirPro.com guarantees every order 100%! If you are not satisfied with our products or services, simply contact Customer Service at Help@SoftAirPro.com and we will make every effort to respond within (24) hours and we will begin processing your refund and return.. For undamaged products or goods with no detectable flaws, there will be a %15 restocking charge and no shipping costs will be refunded. Other merchandise must be returned within 10 days of ship date with reference to an assigned return authorization number. Your satisfaction is important to us. We want to ensure you are absolutely delighted with our merchandise! Note: Soft Air Products have a 30-day warranty. The products have a manufacturers warranty against defects in material and workmanship. The warranty is not valid if damage is due to user’s abuse, misuse, alteration, dismantle of product or modification of the guns, rifles or magazine of any product, including but not limited to the removal of the orange marking and use of improper size and/or low grade BB’s and paintball markers. Please be advised the removal of the orange/red markings on the product is against Federal Law. Additionally, any physical damage, water, dust and/or incorrect lubricates which damage the product will also void the warranty of a product. Please be advised that warranty does not cover BB’s, gas canisters, batteries, targets, or accessories. Warranty is void if red tip has been painted of if gun has been altered in any way. ^ Back to Top ^ Shipping & Handling Orders are shipped United Parcel Service. Upon receipt of your order, it will take on the average 3-7 business days for you to receive your merchandise (usually 5 days, depending on your location). U.S. Shipments only. We will email UPS tracking information to you. Contact Customer Service at: Help@SoftAirPro.com for shipment status. MAIL ORDER (orders mailed with check/money order to our address) Upon receipt of your order, Mail Orders will take on the average 5-10 business days for delivery depending on your location, and/or depending on if you send us a check or money order (personal checks will take 14 business days to clear). Orders are shipped via UPS. Shipping is the same as above. Be sure to provide your name, shipping address, phone number and email address. We will need the items you are ordering SKU #, the item name, price and how many of each. Louisiana residents include 4% state sales tax. Include shipping charges: Order Amount   $36.00 - $100.00 $101.00 - $200.00 $201.00 - $350.00 $351.00 - $500.00 $501.00 and over Shipping amount to add: $12.00 $15.00 $18.00 $22.00 $25.00 Call our toll free number for any questions at: (866) 978-5913 Or Mail to: SoftAirPro 106 Representative Row, Suite C Lafayette, La. 70508 ^ Back to Top ^ RETURN POLICY Merchandise must be returned within 10 days of ship date, with reference to an assigned return authorization number and must be in saleable condition with original container and packing. All funds are refunded to your credit card and/or via check. SoftAirPro.com reserves the right to charge a 15% restocking fee. Merchandise Returns Damaged Merchandise RETURNS TO THE ATTENTION OF: Returns at SoftAirPro.com 106 Representative Row, Suite C Lafayette, La. 70508 Include your return authorization number which must be obtained from Customer Service previous to return shipment. We cannot be responsible for breakage, damage or loss of merchandise while in transit. Damaged shipments are to be reported to the carrier immediately. Ask carrier to make an inspection and file a claim with them. The original cartons must be held for Federal Express inspection. We will be happy to assist you with any claims that may arise. In the event you desire to return your merchandise, please contact Customer Service immediately via e-mail at Help@SoftAirPro.com. Keep a record of this number as proof that your return has been authorized. Merchandise must be returned within 10 days of the ship date, with reference to its return authorization # written upon the outside of the shipping container in a visible location (please do not write on the merchandise box packed inside!). Upon receipt of the damaged merchandise, we will begin processing your refund or reship whichever is your preference. NOTE: Returns will be refunded to your credit card and/or via check. ***ATTENTION CUSTOMERS!*** Merchandise must not be returned without first contacting Customer Service for an assigned return authorization number. Contact Customer Service at: Help@SoftAirPro.com Please note: SoftAirPro.com will not be responsible for any merchandise which is not authorized for return. Please contact us at Help@SoftAirPro.com if you have any further questions. ^ Back to Top ^