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Frequently Asked Questions about Hotel Reservations

Hotel Selection and Room Availability
  1. How do I select a hotel?
  2. I have used the “Search for Cityname Hotels” box to input my reservation request (as per option 1 a). Which rooms can I reserve now?
  3. Is the room that I select available for the period of my request?
  4. What happens if I select a hotel by one of these other options - price / location / popular hotels, instead of filling in the form in the “Search for Cityname” box?

Booking Procedure

  1. I know that the room that I would like to book is available and meets my requirements. How do I reserve it?
  2. What do the options at the bottom of the page mean?
  3. I have selected “Continue with booking..”. How do I proceed?
  4. Please explain all of the fields required in the booking process.
  5. I have selected “Continue and Review my booking”. What do I do to complete my booking?
  6. Why do I need to provide my credit card information?
  7. I see an option “Send by Fax” in the Credit Card Type box. What does this mean ?
  8. How will I know if my reservation has been confirmed?
  9. I have submitted my reservation request together with my credit card information. Why have I not received an email to confirm my reservation?
    10.

Room Types, Rates and Discounts

  1. Is the rate shown on a “per room” or “per person” basis?
  2. What currency is the room rate quoted in?
  3. What is the difference between the following room types and occupancy categories? Single, Twin, Double, Triple, Family, Quad, Suite, Apartments
  4. What is the difference between these room categories - Standard, Superior and Deluxe?
  5. Is breakfast included as part of the room rates?
  6. Do children stay for free?
  7. Are taxes and service charges included in the room rates?
  8. Do you offer special discounts for travel industry personnel, students and senior citizens?

Prepayment and Deposit

  1. Is Prepayment required for my reservation?
  2. Is Deposit required for my reservation?

Amendment

  1. What is the amendment policy for my booking?
  2. Is there a penalty payable for late amendments?
  3. How do I amend my reservation?

Cancellation

  1. What is the deadline for making cancellations?
  2. What is the penalty for making cancellations?
  3. How do I cancel my reservation?
  4. What is the "No Show" penalty?