Q. Is the rate shown on a “per room” or “per person” basis?
The rates are always quoted on a Per Room Per Night basis, unless otherwise is stated. Rates for apartments are always quoted on a Per Apartment Per Night basis, unless otherwise is stated.

Q. What currency is the room rate quoted in?
Generally, we quote room rates in the local currency for each respective hotel.

For example, Australian hotels marketed by HolidayCity are quoted in Australian Dollars (AU$) and Malaysian hotels are quoted in Malaysian Ringgits (RM$). For some major international destinations, US Dollars (US$) are quoted instead of the local currency.

To find out the room rates in your own currency, please use the AquariusSoft Currency Converter. Alternately, you can use the Oanda Currency Converter. You also have the option of downloading a desktop currency converter, the HolidayCity sponsored currency converter.

Q. What is the difference between the following room types and occupancy categories? Single, Twin, Double, Triple, Family, Quad, Suite, Apartments

Room Type:

• Single - Room has 1 single bed, strictly for 1 adult only. No extra bed will fit.
• Twin - Room has 2 single beds to accommodate 2 adults. A third adult will require an extra bed.
• Double - Room has 1 large (Queen or King sized) bed to accommodate 2 adults. A third adult will require an extra bed.
• Double for Single Use - Room has 1 large (Queen or King sized) bed to accommodate 1 adult only.
• Triple - Room has either 3 single beds, or 1 large (Queen or King sized) bed and 1 single bed, or equivalent beds to accommodate 3 adults.
• Family / Quad - Room has either 4 single beds, or 1 large (Queen or King sized) bed and 2 single beds, or equivalent beds to accommodate 4 adults. Typically, no extra bed will fit.
• Junior Suite / Suite - consists of a bedroom and a small living room to accommodate 2 adults, unless otherwise is specified . A third adult will require an extra bed.

All of the above room types have an attached toilet and shower/bath, unless otherwise is specified.

Hotel Apartment / Serviced Apartment Types:

• 1 Bedroom Apartment - 1 Bedroom with a small living room, kitchenette and 1 toilet to accommodate 2 adults, unless otherwise is specified. A third adult will require an extra bed.
• 2 Bedroom Apartment - 2 Bedrooms with a living room, kitchenette and 1 toilet to accommodate 4 adults, unless otherwise is specified. A fifth adult will require an extra bed.
• 3 Bedroom Apartment - 3 Bedrooms with a living room, kitchenette and 1 toilet to accommodate 6 adults, unless otherwise is specified . A seventh adult will require an extra bed.

Q. What is the difference between these room categories - Standard, Superior and Deluxe?
This varies from one hotel to another. The main difference is determined by the room floor size. A typical Standard Room has a smaller floor area compared to a Superior or a Deluxe Room.

Please note that some hotels can only accommodate requests for additional beds in their Superior and Deluxe Rooms.

Q. Is breakfast included as part of the room rates?
You can determine if the rates are inclusive of breakfast by referring to the section Step 1 (after you have selected a hotel to book). Under the heading “Rate Inclusive Of”, you will be informed about all of the items that will be included under your room rate. If breakfast is included, it will be stated here.

Q. Do children stay for free?
The Hotel Child Policy is stated under the Terms and Conditions in section Step1. This will state whether children are charged as adults or allowed to stay for free.

Q. Are taxes and service charges included in the room rates?
You can determine if the rates are inclusive of taxes and service charges in Step 1 (after you have selected a hotel to book). Under the heading “Rate Inclusive Of”, you will be informed about all of the items that will be included under your room rate. If taxes and service charges are included in the room rates, it will be stated here.

Q. Do you offer special discounts for travel industry personnel, students and senior citizens?
HolidayCity offers hotel rates which are already discounted. No further discounts can be enjoyed on top of the discounts we offer.