At BoatTube.com customer satisfaction is our #1 goal! That is why we offer you a 30-day money back guarantee. If you are not completely satisfied, you may return your purchase within 30 days of receipt. We will gladly exchange or refund the purchase price excluding shipping and handling costs . If you were provided with free shipping and handling, we will need to deduct our actual cost of shipping and handling from your refund. However, should you have to return something because of an error on our part, all shipping costs are on us, of course. Unfortunately, we cannot accept refunds for products that have been assembled or modified. Additionally, certain products cannot be returned. If you have any questions about whether a product can be returned, please call us at 931-858-2628, or email us at support@boattube.com.
Damaged Orders:
Our products are well-packaged to avoid damage during shipping. However, sometimes damage does occur. If an item looks damaged, or has missing parts, please notify us right away.
Freight Shipments:
Large items must be shipped by freight. If you receive a freight shipment, please inspect the packaging carefully. Even if the package appears only slightly damaged, write Package Damaged on the paperwork when you sign for the delivery. This is for your protection in the event of damage and is very important.
If the package looks significantly damaged, you should refuse delivery. The damaged package will then be returned to us and we will send you a new one. If you do refuse delivery, please notify us so that we can expect the return shipment. If you have already accepted the package, please notify us right away. Freight claims must be filed within 48 hours of delivery.All returned products must be in the original packaging.
Return Instructions:
Please email support@boattube.com and include your name, address, original order number, and what product(s) you wish to return. Or call us at 931-858-2628. We will give you a return authorization number and a return address.
Wrap the package carefully. All returned products must be in original condition and packaging. Otherwise, additional charges may be applied.
Return the product using your preferred shipping method to the address we provide you. This may be to our main office store or to a distribution center.
Save your return tracking number, and if possible, email it to us so that we can track the return. It is important that you save the tracking number and that you insure the return package in case there are any issues during transit.
Please Note: unless the return or exchange is due to an error on our part, we cannot refund shipping and handling or gift wrap charges and we must charge a 20% restocking fee.
Upon receipt of the item, we will issue a credit to the credit card used for the purchase.
