Please do not call the order line. They are not equipped to handle your question and will only take you through the steps below.

If you intend to return any item for any reason you must Complete this request. Failure to do so will void your right to return the item. Remember, you only have 14 days from the date the item was delivered to you to file this request*.

This is necessary for: 

• Avoiding lost returns. Without a proper RGA number and Shipping Tracking number, your package can easily get lost. Without these numbers, identifying a lost package is almost impossible. If we cannot find your package, we cannot process your return.

• Receiving credit or avoiding an additional charge. Without proof of delivery, we cannot issue credit. In addition, if you requested a reship, without proof of delivery of the returned item, we must charge you for the cost of the reshipment.
     

Please enter your original order information:

(preferred)
Note: This is the last eight digits in the "subject" line of your email confirmation. Please include the hyphen. Example: 1234-5678
  

(preferred)
Note: If you did not indicate an order number, it will be difficult to find your order without the date it was placed on and the email address you used on the order.
 

(required)
  
 

(required)
(Verify Email)
Note: This should also be the email used in the order. If different, please indicate the email address you used in the order in the Comments section below.
 

(required)
  

Please provide information on the item or items you would like to return:

Choose one of the following reasons for your return:

I changed my mind.
I made an error when I placed the original order.
The item was damaged or defective but NOT due to shipping
The item was damaged due to shipping (you only have five business days to report shipping damage)
You shipped me the wrong item. 
      I ordered item # and you shipped me #
My order was double shipped.  This return is for the second shipment.
I cancelled my order, but it still shipped.
Other...please describe in detail below.

Do you want us to ship you another item?

Yes - The part you sent me was the part I ordered.  However it was damaged/defective.
Yes - The part you sent me was the part I ordered.  However, I want a different part (describe below).
Yes - The part you sent me was NOT the part I ordered.  Please send the correct part (describe below).
No - I do not wish to receive another item at this time.

Please enter a few Comments describing the reason for the return and the replacement you want sent (if any):

Return Policy Acknowledgment

I understand this return is subject to the Car-Care-USA.Com return policy in effect at the time I placed my order and as such:

• This is a return request that must be evaluated and approved by Car-Care-USA.Com, and I must receive a RGA number from Car-Care-USA.Com before I can return the item.

• That an item can not be returned after 30 days from the day I received it.

• That, unless the return is due to shipping damage or the error of Car-Care-USA.Com, I will be responsible for paying the delivery shipping cost and the return shipping cost.

• That I may be responsible for restocking charges if the item is not retuned in its original container in the condition it was received including instructions, bagging, etc.

• That items that have been bent, scratched, drilled, broken or otherwise damaged due to my error are not acceptable for return.

• That if I misrepresent the truth in any way (e.g., purposely damaging an item to pawn it off as shipping damage), I will void my return rights and be charge for all shipping expenses.

Please acknowledge that you have read and understand the above by selecting YES: Select an Answer YES

What to expect next:

We will contact you by e-mail with further instructions shortly. Again, please do not ship the package until we contact you with details. Your understanding and cooperation are very much appreciated.