Predictive Dialer technology is often integrated with other types of technologies.  These are summarized below:

Computer Telephony Integration (CTI)

CTI is computer software that is used to take incoming telephone calls and to route them to the appropriate person or department based on information provided by the caller.

Customer Relationship Management (CRM)

CRM refers to the full set of interactions that a company has with a customer. Customer interactions include telephone contacts, Internet transactions and personal contacts.  CRM technology manages, personalizes and tracks phone, web and other interactions with customers.

Interactive Voice Recognition (IVR)

IVR technology allows telephone callers to request or provide information over the telephone using a touch-tone telephone.  The caller responds to menu options by pressing keys on his/her telephone.

Speech Recognition

Speech recognition technology allows callers to respond to options provided over the telephone.

Business Intelligence and Data Warehousing (BI & DW)

BI and DW are technologies and concepts that allow customer and transaction data that is stored in un-integrated databases to be consolidated, analyzed and harvested for business intelligence. Phone calls can then be made to the right people at the right time for the right reasons.