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Home > Shipping & Return Policies
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Shipping & Return Policies
SHIPPING POLICY
Most orders will be shipped via standard "ground" service. Free shipping is limited to the continental 48 states. Please note, there is no "ground" service to Alaska or Hawaii, so there is an additional shipping and handling charge to these states. Most products are shipped via UPS / FedEx, however, orders of large quantity and some of our heavier products must be shipped via motor freight.
UPS / FedEx Deliveries
When possible, your order will ship via UPS / FedEx; doorstep service is usually available. UPS / FedEx will not notify you prior to delivery.
Motor Freight Deliveries
Motor freight deliveries are to the ground floor only. A signature may be required at the time of delivery. Motor freight deliveries are only performed Monday through Friday. An appointment by telephone is usually scheduled by the freight company, however it is not guaranteed.
Shipment must be to a qualified receiving location. Receiving personnel must be available during regular business hours. The customer is solely responsible for further handling of the order, such as in-home delivery and set up.
RETURN POLICY
You may return item(s) within seven (7) days of receiving the order for a refund of the merchandise cost LESS 15% restocking fee. Shipping returns are at the customers expense. Items must be in new unused condition and returned back to Sitting Pretty 'N More in the same shipping material used for delivery. Refunds will be given when Sitting Pretty 'N More is contacted by customer, PRIOR to shipping returned merchandise. A Return Merchandise Authorization (RMA) code will be given at that initial return inquiry. Only then will the return be accepted by Sitting Pretty 'N More.
If an item is damaged / missing any parts, you have seven (7) days to report this via email or telephone to Sitting Pretty 'N More.
It is the customer's responsibility to ensure that all merchandise ordered from Sitting Pretty 'N More can fit into the home or business, including but not limited to: doorways, steps or bends that may apply. Merchandise that was not measured appropriately cannot be accepted for return.
PACKAGE REFUSAL
Important: Without prior written authorization, buyer is responsible for all shipping costs (round trip) on all refused packages.
If you find it necessary to refuse a shipped package for ANY reason, please contact us immediately at service@sittingprettynmore.com or 406-543-8963.
CANCELLATION POLICY
If we are able to cancel your order with the manufacturer before it is produced and / or shipped, there is not a charge for the cancellation. If the product has been shipped, you will be responsible for all inbound and outbound shipping charges. These charges will be added to the restocking fee of 15%.
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FREE SHIPPING across the continental United States.
NO SALES TAX WILL BE CHARGED on any Sitting Pretty 'N More order across all 50 states!
service@sittingprettynmore.com
Call us @ 406-543-8963, Monday thru Friday 8:00 a.m. to 4:00 p.m. PST |
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