Account Solutions Group - Debt Consolidation Care

Samwell · Guest 100 DebtCC points

I've been surfing around for information and ran across this page. I am irate over some phone calls I have received do to the rudeness of the people calling. I am not associated with the person they are calling for; I do not even know who it is.

Over the last week or so I have received numerous calls from Account Solutions Group. The first call occurred right before Christmas, the person on the line asked for "Jennifer Maxwell". When I told them that there was no one in our home by that name they asked who they were speaking to. I refused giving them any information and requested that the person identify himself and the company he worked for. The person would not tell me anything other that he was calling from New York from a company he called "Account Solutions." Unimpressed with his answer I told him that I did not have any information for his continued inquiries and asked him to remove me from his do not call list. He told me that he wasn't selling anything and continued to ask me for information. He was able to pull up information on who I was as well as my wife's name and asked me to confirm it. I told him to put me on his do not call list and terminated the call. The call struck me as funny because of the rudeness of the person on the phone and how elusive the person was to any questions about who he was or why he was calling.

Early this week I received a second call from this company. I immediately recognized the call because they again asked for "Jennifer Maxwell". I told the person I had already received a call and asked to be put on their do not call listing. The person again was elusive with any questions about the reason for his call and again pulled up information on myself and my wife. I told him again to put me on their do not call listing and hung up the phone.

Wednesday I received a third call from Account Solutions Group. The person again requested "Jennifer Maxwell". I (at this point extremely frustrated) told the person that I had received numerous calls from his company and had requested to be put on a do not call list. I asked to speak with a supervisor. I was placed on hold and a few moments later told that one was not available. I asked him to take my name out of their listing. He asked to confirm my phone number and address. I told him that I was not interested in confirming my address or any other personal information to him. He told me that if I did not confirm my address he would not remove my phone number from their listing. I told him that was ridiculous. He again started asking questions about "Jennifer Maxwell" and stated that if I did not answer the question he would not take my phone number out of the listing. I told him to remove my listing and told him I would be reporting this incident to the Indiana State Attorney General. I then hung up the phone.

Thursday evening my wife received another call from a company the person would only identify as "ASG". They asked her for "Jennifer Maxwell". When she asked who are they representing they stated, "That depends on who I'm talking to." My wife told them we were not interested and hung up the phone.

I looked the company up on the Internet and found their phone number (the number they gave me during the third call did not work when called.) I noticed a couple of postings on bulletin boards where people said they were "Unlawfully Harassed" by this company. I also found out they are a collection agency of some kind. I called the number on one of the posting and managed to speak to a supervisor. After speaking with her for some time, she said that I am now out of their listings.

I am tired of being called by people like this in the privacy of my home. Even if I did know a Jennifer Maxwell asking to remove from their listing should have been respected by any ethical company. I have enrolled in "Do not call lists" in the past but these people always seem to find a way around the system. What action can be taken to discourage companies like this one?

IHateDebt · Guest 100 DebtCC points

Here's a link to some good information on Accounts Solutions Group
[link deleted see the tos]

This is from Bud Hibbs, a guest on the I Hate Debt radio show.

Tom Allen
[tos violation]

Denny · Posted: Sat Jan 01, 2005 1:17 am Post subject: One more bad story

Hi Samwell,

Frankd · Guest 100 DebtCC points

ASG is one of the most customer service compliant agencies in America. They are certified to the COPC standard. All complaints are logged and followed up. They were only protecting the privacy of the person they were calling for. Which is required by law. You should have id'd yourself instead of giving the indication that you were screening the call.

Denny · Posted: Tue Jan 18, 2005 5:44 pm Post subject: I have heard only bad

LISA · Guest 100 DebtCC points

I HAVE BEEN DEALING WITH THIS COMPANY FOR ABOUT 4 MONTHS,AND LET ME START BY SAYING HOW UNPROFESSIONAL THEY ARE.AT FIRST THE WOMEN WAS VERY VERY NICE BUT THEN SHE WAS JUST TRYING TO TRICK ME.SHE HAD EVEN CALLED MY EX-HUSBAND REGARDING MY ACCOUNT.WE HAD BEEN DIVORCE NOW FOR 10 YEARS AND WE HAVE NO CONTACT.THIS WAS VERY DISTURBING,HOW DID THEY EVEN KNOW WHERE HE WAS,CHILD SUPPORT AND THE COURTS HAVE NEVER BEEN ABLE TO FIND HIM.I HAVE SENT A LETTER TO THE COMPANY BY THE ADVICE OF THE FTC ASKING THAT THEY NO LONGER CALL ME.I KNOW THAT THIS WON'T MAKE THE DEBT GO AWAY,BUT I AM TRYING.I HAVE SENT THE COMPANY $200.00 PLUS I HAVE BEEN PAYING $20.00 EVERY MONTH.THEY SAY THAT THIS IS UNACCEPTABLE BUT THEY CONTINUE TO CASH MY CHECKS,IF THIS IS UNACCEPTABLE THEN THEY SHOULD NOT ACCEPT IT.THEY DO EVERY MONTH.ANYONE WITH ANY HELP REGARDING THIS COMPANY PLEASE WRITE IN.

Denny · Posted: Wed Jan 19, 2005 5:47 pm Post subject: Donot Do that

Lisa, be very careful with the transactions, keep a hard copy of every deal made.

temptrss · Posted: Thu Jan 20, 2005 9:41 pm Post subject: Know your rights

Hi,

welcome to Debt Consolidation Care Forum,

Federal Laws have given the citizens of US enough legal power & independence to fight against the abusive nature of different Debt Collection Agencies. It is advisable that you be thorough with the laws before facing such situations. This will help you to put them down legally on the very first day. Read the article on FDCPA at http://www.debtconsolidationcare.com/fdcpa.html , for your knowledge & remember Debt Samaritans are always there with you.

regards,

Temptrss

Guest 2 · Guest 100 DebtCC points

Interesting! One or two bad experiences over millions of phone calls. Compared to most other collection agencies that disregard FDCPA and harass customers, I've discovered that Account Solutions Group places high emphasis on FDCPA and State Law compliance. With their COPC-2000 Certification process, they have implemented rigorous processes to ensure a consistent approach to professional debt collections. If you check out the Better Business Bureau, you would find a Satisfactory rating and one of the lowest numbers of Attorney General complaints in the country. This company is quite different from the "typical" collections agencies that give the industry a bad name.

Denny · Posted: Fri Jan 28, 2005 9:54 am Post subject: we are open

We are a completely independent organization and thus open for every kind of feedback about any creditor or debt consolidation company.

Nice to hear something good about them, we very much appreciate your feedback.

Thanks
Denny

Jason · Posted: Sat Jan 29, 2005 12:33 am Post subject: RE:

Hi,

Welcome to the debt consolidation forum.

It is highly appreciated and indeed exemplary that the Account Solution Group pays due respect to the FDCPA, which mandates that debt collection agencies are highly prohibited from harassing debtors. According to the FDCPA the debt collection agencies are not allowed to call a debtor before 8 a.m. and after 9 p.m. They are also prohibited from harassing a debtor with frequent phone calls. Every debt collection agency in the United States need to be aware that there should be certain restrictions in their conduct while collecting debts in any state of U.S. The debtor has the right to sue any collection agency if they are not abiding by the laws.

However thanks for this information about the Account Solution Group and hope you participate more often in our forum and share your experiences with other members and equip us with more valuable information.

Regards,
Jason.

Native2 · Guest 100 DebtCC points

I worked for ASG and you are right that once some of the agents get a numer with a name that is close to the person who that they are calling for will call them but according to the fed law once you say that you do not want them to call again and that the person that they are looking for does not live there or if you do not know them. The calls are to stop. If they don't ask to speak with the floor manger than ask to speak with the lawyer on site and state that you want to put in a complant. That should stop the calls.

Guest · 100 DebtCC points

Tell ASG, and any other debt collection agency that you reserve the right to record the call. Most of them will refuse to talk with you under those conditions. One can but wonder why.

Guest · 100 DebtCC points

Go get some education. And also.... PAY YOUR BILLS, and you won't have this problem

roxette · Posted: Fri Apr 08, 2005 1:09 pm Post subject:

Problems can come up at any point of time and it’s something that can't be predicted in advance. Well, now that if there is a problem, then effective steps should be taken to avert such situations.

Roxette

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