Mileage Credit Requests

All requests for mileage credit are subject to verification and approval by Northwest Airlines. 

For airline credit
You must report a mileage discrepancy within nine months of the date of your flight.

Credit will not be given for flights taken prior to enrollment into the WorldPerks program.  For each discrepancy, you will need your WorldPerks account number and a legible copy of your Trip Summary Report for the flight(s) in question. If your ticket was purchased with a credit card, a 012 ticket number or other document number may appear on your credit card statement.  If your purchase was made through a travel agent, they may be able to provide a copy of your ticket if you no longer have your travel documents

If your ticket was issued on Northwest ticket stock*** as indicated by a 13-digit ticket number beginning with 012, you may:

• Click here for information on reporting your discrepancy.

• Call the Northwest Airlines WorldPerks Automated Information Line at 1-800-327-2881 and select option one.

If your ticket was not issued on Northwest ticket stock*** as indicated by a 13-digit ticket number beginning with any number other than 012, please send a copy of your ticket and boarding pass to:

WorldPerks Service Center
601 Oak Street
Chisholm, MN 55719-1995

For all other types of mileage credit requests, please read the instructions below and submit a request through our Contact Us form. 

For Car Rental credit
You must report a mileage discrepancy within three months of the date of your car rental.  For each discrepancy, you will need your WorldPerks account number and should have a legible copy of your car rental agreement.  Please contact the car rental company directly for mileage credit. For Contact Information, please visit http://www.nwa.com/freqfly/earn/carre.shtml. 

For Hotel Stay credit
You must report a mileage discrepancy within nine months of the date of your hotel stay.  For each discrepancy, you will need your WorldPerks account number and a legible copy of your hotel invoice, if needed.  Please contact the hotel company directly for mileage credit.  For Contact Information, please visit http://www.nwa.com/freqfly/earn/hotel.shtml and click on the hotel company logo to visit their homepage.  Select "Contact Us/Customer Supoort" for further contact phone numbers or where to send e-mail correspondence.  

*For Golden Tulip Hotels, Summit Hotels and Resorts and Tulip Inns, Discrepancies must be reported within six months of stay. 

For Dining For Miles credit
Dining For Miles discrepancies must be reported within 120 days.  ClickRewards discrepancies must be reported in writing within 90 days of qualifying transaction. 

For all other vendor mileage requests, including the WorldPerks Mall
For each discrepancy, you will need your WorldPerks account number and a legible copy of your telecommunications invoice or credit card statement, if needed.

Please note:  The transaction date listed in your WorldPerks account summary is based on the date of purchase or the date your credit card is charged and the product is shipped.  Allow 8 weeks from the time of your WorldPerks Mall transactions for mileage to post.  Please include the following information (in addition to completing the form):

Merchant Name

1. Date of Transaction
2. Order ID
3. Amount of Transaction (excluding shipping charges and tax)