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FAQ's |
Booking |
I am trying to get a price going out with
2 people, and returning with just 1 person.
Is this possible?
Due to limitations in the ferry operator
reservation systems this cannot be done
as one booking. However, it is possible
to do it as 2 separate bookings. In this
case, for example:
1. First booking for 1 person return
2. Second booking for 1 person single
How do I use the map on the home page?
Firstly choose the country from which you
would like to start your journey and click
on the map. You will then be given a choice
of ports in that country. Secondly click
on the departure port to select that route.
If there is more than is more than one route
from that port a box will appear - click
on the correct route to select it.
How do I know which ferry company I am booking
with?
Once you have made your booking you will
receive your on-screen and email booking
confirmation. This includes ferry operating
company, port address, check-in time and
other essential information. Also, if you
look at the terms and conditions for your
quotation/booking you will see the operators
you have chosen for your routes.
Are bookings transferable to another vehicle?
Yes providing the dimensions are the same
as the original. I will be travelling in
a rental car. Can I book through the Internet
as I don't know the make or registration
number of the car?
Yes, just enter "Rental Car" in
the Vehicle Registration fields and expected
size of car e.g. small, regular, mpv etc.
in the Make/Model fields
If I make an Internet Booking will I receive
any tickets?
No, You will receive an on screen booking
reference number which will also be sent
to you by email. When you arrive at the
port of departure you should present the
booking reference number together with a
photo ID and you will be given your tickets |
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Check-in |
How early do I need to get to the port
before departure?
Your precise check-in time is detailed on
your booking confirmation (on screen and
in the email). However, as a guideline with
most operators you need to arrive 60 minutes
before for vehicle departures, 30 minutes
before for foot passengers. |
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Contact |
How can I get in contact with you?
Click here to send us an email. |
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Credit Card |
Is my credit card number secure when
I make a booking?
Yes, all online bookings are handled via
a secure server which encrypts all your
details into a format that cannot be recognised.
This website uses Thawte SSL encryption
technology - for more information please
click here. |
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General |
Does this website support Netscape browsers?
Yes, this website has been designed for
both Netscape and Microsoft Internet Explorer
browsers. |
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Pets |
Can I take my pet (cat or dog) with me on
the ferry?
Yes, but you will need to fill out a Pet
Travel Scheme Declaration. These can be
obtained from DEFRA - www.defra.gov.uk.
Also, you will need to contact us at mail@aferry.to
or on +44 (0)1295 253455 to add the pet
to your ferry booking (approximately £15
per pet, per route).Depending on the ferry
operator and route, your pet may have to
remain
in the car for the duration of the crossing,
with no passenger access. |
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Pre-Boarding |
If I arrive early can I go on board straight
away?
No, you cannot board until check-in opens. |
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Singles and Returns |
How do I know if I have chosen a Single
or a Return?
If you would like to make a Single booking
then you must only select from the Route
1 dropdown box. However, if you would like
to make a Return booking, select from the
Route 1 and Route 2 dropdown boxes. For
example:
SINGLE
Route1: Dover-Calais
RETURN
Route1: Dover-Calais
Route2: Calais-Dover |
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