Homestay Services and Procedures:

1. We have a database of families or homestays that have been carefully screened and interviewed to match student needs.

2. In order to assist with finding an appropriate homestay, we require a completed application form.

3. Once we receive your application, we match your request with a suitable family from our database and reply to you with homestay suggestion according to your needs.

4. If you make tentative reservation, we will call the host family to confirm availability.

5. We present host family with your complete profile including a digital photograph.

6. Once you have been accepted by a family, we email to you the host family profile that includes:

   1. Basic information about the family including interests and a photograph if available.

   2. Description of the home, location, and public transportation…etc.

   3. We may include a photograph of your room and an external shot of the house if available.

7. At this point, if all acceptable, you should make a reservation and submit your payments to guarantee your booking.

8. Once you guaranteed your reservation, we will email you a final confirmation and will also include:

   1. Host family contact information (address, telephone, & email). You may wish to contact the host family by sending a post card or email before arrival.

   2. Any other important information.

9. For airport pick-up service, we will require your arrival details including flight number, arrival date and arrival time. A VHA representative will meet you at the airport, give you a ride to your homestay, on the way will familiarize with your neighbourhood and introduce you to your family.

10. Upon arrival, we will provide you with an information folder, a map of Vancouver, emergency phone numbers, and a phone number to reach the VHA representative 7 days a week.

11. In addition, we can help find short term accommodations for your family while visiting you.

If you have any questions or require further information, please contact us directly. To apply for homestay, please use our homestay application.