Privacy Statement
Under the Data Protection Act, we have a legal duty to protect any information we collect from you. We use leading technologies and encryption software to safeguard your data, and keep strict security standards to prevent any unauthorized access to it.
We collect two kinds of information from visitors to (www.debt-advice.co.uk): feedback (through visitors emailing us) and site usage information, from a cookie, log files and page tagging.
If you send an email or letter to us, asking for information, we may need to contact other companies within our Group to find that information. If your enquiry is to obtain finance, we will need to pass your information to our finance suppliers, agents and or third parties.
You are accepting our need to share your information by making an enquiry on this website. Once we have replied to you, we keep a record of your enquiry for 12 months for reference, marketing and audit purposes, unless you enter into further discussion with ourselves when your information would be kept indefinitely. We would then contact you on an annual basis in order to update our information.
If at any time you decide that you no longer wish to receive any further marketing material, from ourselves or companies within our Group you must write to us at: Compliance, One Advice Group, Jackson House, Sibson Road, Sale, M33 7RR. (We do not accept emails in this instance)
Cookies
Cookies are pieces of data that are often created when you visit a website, and which are stored in the cookie directory of your computer. A cookie is created when you visit our website.
Our cookie stores a random number on your computer to help us count the number of times users return to our site.
The cookie does not contain any personal information about you, and it cannot be used to identify an individual user.
You can set your browser not to accept cookies. If you do not know how to do this, contact us, giving details on the type of browser you are using, and we will do our best to help.
Log files
Log files allow us to record visitors' use of the site. EDS and Revenue Science, a data research company, analyze log file information from all our visitors. We use this information to make changes to the layout of the website and to the information in it.
Log files do not contain any personal information and they are not used to identify any individual patterns of use of the site.
Page tagging
Sometimes we tag pages on the site when we are promoting (www.debt-advice.co.uk). These tags are provided by our ad management partner, DoubleClick. These tags enable DoubleClick to recognize a unique cookie on your browser, which in turn enables us to learn which advertisements bring users to our website. The cookie was placed by us, or by another advertiser who works with DoubleClick. With this technology, the information that we collect and share is anonymous and not personally identifiable. It does not contain your name, address, telephone number, or email address. There is more information about DoubleClick - including information about how to opt out of these technologies - on their website.
We welcome your feedback.
Access to your information and contacting (www.debt-advice.co.uk)
If you wish to see our records of any correspondence you have sent to us, or if you have a query or complaint about this privacy policy or about the site, you can contact us at the address below. If at any time you decide that you no longer wish to receive any further marketing material, telephone calls, faxes or any other electronic method, from ourselves you must write to us at: Compliance, HB Group, Jackson House, Sibson Road, Sale, M33 7RR. (We do not accept emails in this instance)
What happens when I link to another website?
We do not pass on any personal information you have given us to any other website.
(www.debt-advice.co.uk) contains links to other websites, both of government departments and of other organizations. This privacy policy applies only to our site, so you should always be aware when you are moving to another site and read the privacy statement of any site which collects personal information.