Terms of Service

Billing and Payment for Service

a. PLNC will render to you monthly bills for PLNC 808NetFone, with the following charges:
a monthly service flat fee for unlimited local calling, call features, and advanced service; and fees for international calls (which are not included in the monthly fee), charged on a per minute usage basis.

You may be charged for domestic long distance calls, depending upon what plan you sign-up for.

You may be charged activation, early termination or other fees, as further pertinent to your offer. The early termination fee applicable to your offer will not apply if you cancel your service less than 30 days or more than twelve (12) months after the date we commence billing for your service. You may incur charges or experience a change in the terms of your plan offer if you change your phone number after your PLNC 808NetFone has been activated. Where you obtained your ATA directly from PLNC, PLNC also reserves the right to charge for shipping and handling charges associated with the ATA.

If, in addition, you also receive traditional non-Voice over IP PLNC local, local toll and/or long distance services, the charges for these services may not appear on the same bill. If such charges are separately billed, you will continue to be separately responsible for those charges.


b. Payment Method
You authorize PLNC to charge to your credit card any amounts payable by you in connection with your use of the Service. Your right to use the Service is subject to any limits established by your credit card issuer. Your charges and credits issued in accordance with Section 7(a) above will appear on your statement. You give PLNC permission to obtain authorization for use of your credit card from your credit card issuer.

c. Commencement of Billing
You understand that you are responsible for self-installing the ATA once you receive it.

(1) Where you purchase the ATA directly from PLNC and you receive a new phone number, once your order is processed and the Service is provisioned, we will ship you the ATA by 2-day mail, and will begin monthly billing for the Services promptly after the ATA shipment date (we refer to this date as the "Service Activation Date"). You are encouraged to complete installation of the ATA promptly because you will be responsible for full payment for the charges on your PLNC bill even if you have not yet installed the ATA and used the Service by the Service Activation Date. (2) Where you purchase the ATA directly from PLNC and you transfer your existing phone number which currently is subscribed to a carrier other than PLNC for local, local toll and/or long distance telecommunications services, we will ship you the ATA shortly before the date that your existing number is switched to PLNC ('Port Effective Date'). We will begin monthly billing for the Services on the third business day after we ship the ATA to you. Read Section 5e above for more details about Local Number Portability.

d. Charges and Billing
Charges accrue through a full billing period. To determine the charge for each international call, we round up to the next full minute for any fraction of minutes used. We will determine the format of the bill and the billing period, and we may change both the bill format and the billing period from time to time.

e. Failure to Pay
If you do not make payments for current or prior bills by the required due date, we may suspend, restrict, or cancel the Services and this Agreement. If your Service is suspended or cancelled and is subsequently restored, a new phone number may be issued to you, different from your previous number.

f. Late Payment Charge
We may add late payment charges to any past-due amounts at the lower of 1.5% per month or the maximum rate allowed by state law, prorated for each day payment is past due. Acceptance of late or partial payments (even if marked "Paid in Full" or with other restrictions) shall not waive any of our rights to collect the full amount of your charges for the Service. You agree to reimburse us for reasonable attorneys' fees and any other costs associated with collecting delinquent or dishonored payments. If charges cannot be processed through your credit card, we will charge you an additional $15.00. If the state law where you receive the Service requires a different fee, we will charge you that amount.

g. Disputes
Notice of any disputes must be in writing and received by us within 30 days after you received your bill or you will waive any objection.

h. Taxes and Other Charges
PLNC will charge you for and you must pay any applicable taxes, fees, surcharges or other charges associated with nationwide and international calls using the Service, unless you can show with documentation satisfactory to us that you are exempt. Taxes will be in the amounts that federal, state and local authorities require us to bill you.

i. No Credit Allowances for Interruption of PLNC Voice Service
You acknowledge and agree that the Services are provided "as is". Credit allowances for interruption of PLNC 808NetFone, including international calling services, will not be provided.