Real Support when you need it
| "The UKFast technical help and telephone assistance are 1st class."
All Purple Ltd |
We can proudly say, confirmed by recent accolades, that we have "quality support" (ISPA) and "top-notch after sales service" (.net readers). Plus, in recent research 85% of our customers rated our customer support at 8 plus out of 10.
Our customer support was rigorously tested as winner of the ISPA's best hosting provider 2006 and the panel agreed "UKFast offers personal and friendly customer support, with a technical person promising to pick up the phone within three rings...and when somebody says something like that, you just have to test it - in fact we all had a go. With this commitment to customer service and support, UKFast 'wins hands down'."
"It's fantastic these days to deal with professional human beings not auto responding robots." Goldtrak |
We do not operate any automated services - when you want technical support you'll get it, instantly.
And that's just it - our technicians answer the phone are the people who build, maintain and service your server solutions - real people delivering real support!
Plus, all our clients are appointed a dedicated account manager as a single point of contact - to make your life easier and so we can ensure we know all about you and your needs.
For any technical help and advice via telephone simply call:
0870 111 8866
Should you need to contact our dedicated support team, we've made it as easy as possible for you, using our telephone, email, and highly efficient PSS systems.
Within our online support area you can also:
- Login to your account and access your email from any PC
- Search our FAQ's for answers
- Look up terms in our Glossary
- View helpful links on various topics
- Read updates on Network and Service Status
- Access all UKFast contact details
