Consumer Contact Centre

FSA Consumer Helpline

From UK:

From Overseas: 020 7066 1000 (Main switchboard.)

Email: consumerhelp@fsa.gov.uk

The FSA does not deal with specific consumer complaints, recommend firms or give legal advice, however, the Consumer Helpline can answer general queries about financial products and services. It can also tell you if a firm is authorised and help 'sign post' you if you have a complaint and don't know who to contact.

The Consumer Helpline opening hours
The Helpline is open between 8 am and 6 pm Monday to Friday offering both an automated publication request service and advisors to take your call.

All publications
All FSA consumer publications can be downloaded directly from our website consumer publications  .
Hard copies can be ordered through our Online order form 
or from the Helpline in the extended hours of 8 am to 8 pm.

Leafletline
Our automated leafletline line number offers a fully automated service for our most frequently requested publications including Endowment Mortgages 0845 456 1555. (Call rates may vary)

( Please note that in order to improve our service your call may be recorded or monitored.)

However, before calling the Helpline it would be worthwhile studying this web site a little further as its pages offer many of the answers to consumers queries.

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