Priority support system
The priority support system (P.S.S) is available to all our clients to ensure all technical queries are dealt with more efficiently.
It’s not there to eradicate telephone support; it merely makes it more effective.
Through your control panel, you are able to register any queries you may have simply by indicating the level of the problem and giving extensive details.
This trouble ticket is received by the technical support team, logged and immediately assigned a handler and reference number.
From this point onwards both you and the technical advisor can monitor the status of the problem and relay all updates constantly.
Plus when telephoning tech support, you will have the reference number for the technical staff to track your query instantaneously, thus enabling us to give you answers on the spot, and guaranteeing complete security at all times.
Benefits to our clients:
All the tickets raised are signed off at a daily meeting and it allows us to monitor your account and how we deal with technical issues. It also prevents problems from festering.
This will enable the technical manager to answer queries efficiently; while it also allows the management to monitor how effectively staff are dealing with your requests. Plus it increases security – we know it’s you who filed the query and telephoning us.
How to use the priority support system:
- Click on the support link on your control panel – your personal details will be completed already.
- Simply type in the domain name
- Select the sever operating system (Linux, NT4, Windows2000 etc)
- Choose the level of request / notification
- Describe details of your request / notification
- Submit the ticket – it will be handled by a Technical advisor
- When telephoning technical support, please quote your ticket reference number, so the team member can bring up your details and give you an accurate order status.
Latest updates to PSS
The latest hybrid of the PSS allows us to monitor how our staff deal with your problems, both with response times and manner in which they respond. Ensuring that you receive the highest level of support.
