Our aim is to be as professional, efficient and courteous as possible with both our customers, and suppliers. In these terms and conditions “we” and “us” means Active Holidays , UAB “AAH” (The Company), “you” means the person making the reservation and “group” includes all people traveling with you (The Client). It is assumed that you are the lead contact for your group and that all correspondence or conversations will take place between you and us.
Our Websites: The descriptions and illustrations on any of our literature or website (activeholidays.lt) are given as a representation only and given in good faith. We reserve the right to change any supplier at any moment where we believe levels of safety service or value are not being upheld, or for any other reason.
Booking: Submission of an enquiry form is not regarded by us as confirmation of booking. You should first call us to ensure that your requirements can be met and to check availability. Confirmation of your booking can be taken by telephone or by e-mail and upon receipt of this you will be given a booking reference number. In making a booking with us, whether by telephone, e-mail or in writing, acceptance of our booking terms and conditions is understood and that the person making the booking is responsible for making all parties aware of these conditions.
Deposits and Confirmation: Bookings cannot be formally confirmed without the payment of a deposit. A deposit of 20% plus the cost of any required insurances is payable immediately upon confirmation of booking. You must also complete and return a signed invoice / booking form. If we have not received your invoice / booking form or deposit within 5 working days of your verbal confirmation, we reserve the right to cancel the reservation.
Payments: Complete the credit card authority or make a bank transfer - details can be provided upon request but at least 5 working days should be allowed for payments to reach us.
20% deposit required and the insurance premiums if the booking is made more than 28 days prior to the event date shown on the invoice / booking form and the Final 80% of the full cost 14 days prior to the event date;
100% of the full cost if the booking is made within 28 days of the event date.
Payments can only be received by or refunds made to the person making the booking.
Changes by You: You are free to make amendments to your booking up to 14 days prior to the date of travel. After this time amendments can be made only with prior agreement from us. Although we tend not to, we reserve the right to charge an administration fee of 50Lt /£10 for each change.
Cancellations: All cancellations must be received in writing. Cancellations charges are as follows:
100% Less than 7 days;
50% Between 14 and 7 days;
20% More than 14 days.
No refunds can be given for insurance premiums.
Suppliers Terms and Availability: In the unlikely event that our suppliers’ terms and/or availability for your group changes after you have made a booking, we will do our utmost to ensure you experience as little disruption as possible. We offer goods and services on behalf of our suppliers and do so in good faith. If we are unable to make alternative arrangement in the case of a supplier cancellation then we will offer an alternative or a refund for that part of your booking.
Weather dependent Activities: We require cash payment for Jet Flying, Sky Diving, Ballooning and Parachuting activities upon arrival in Lithuania , in full. Payment in this form allows us to reimburse you in full and immediately should the activity be cancelled in the event of bad weather.
Price Changes: We are confident that at the time of booking, the price of your weekend will not change. However in some circumstances prices changes may be unavoidable. If our costs should significantly change after having taken your booking we will notify you of any likely change in price no later than 28 days before you are due to travel. You are then free to cancel all or part of your booking within 7 days of this notification. If you don’t cancel then we assume that you have accepted this price change.
Health and Safety: We put a lot of effort into ensuring that our suppliers adhere to strict safety standards and are covered by the appropriate risk assessments and insurance. As a result, you may be asked to sign disclaimer forms prior to commencement of some of your activities. Also some of the activities have age, height, weight or other special restrictions. If you feel that any of your party or group may fail to meet these then you must let us know at the time of booking your weekend. We also insist that everyone in your party is over the age of 18.
Behavior: Despite our suppliers being aware of the nature and likely intent of Stag and Hen groups, you are expected to respect your environment and other people around you. All suppliers and hotels have every right to terminate, without notice, your stay or activity under threat of vandalism, violence or any other behavior deemed inappropriate by them.
General: These terms and conditions are in place to ensure the smooth running and enjoyment of your weekend. They are governed by Lithuanian Law and shall be subject to the jurisdiction of the Lithuanian Courts.
Flight / Hotel Package booking Terms and Conditions
These are the conditions of the contract between you ('you') and Active Holidays ('Active Holidays') and/or our UK partners. A contract is made when we or your travel agent confirm your booking. When you make a booking you accept these booking conditions on behalf of your party and accept responsibility for paying for the whole holiday.
Your Financial Protection: Our travel agancy hold an Air Travel Organiser's Licence issued by the Civil Aviation Authority. This means the air holidays are ATOL protected. In the unlikely event of our insolvency, the CAA will ensure that you are not left stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information, visit the ATOL website at www.atol.org.uk. For accommodation only bookings, financial protection is administered by the Association of British Travel Agents (ABTA).
Prices: The prices on our website are quoted per person in £ sterling and are based on 2 people sharing the accommodation. The prices were calculated using an exchange rate of EUR 1.4 based on commercial rates at the time we costed our supplies.
We reserve the right to increase or decrease the prices of unsold holidays at any time. However, we guarantee that once you have booked your holiday, the price will not be changed.
Payment: If you book your holiday more than 10 weeks before departure, you must pay a deposit of £100 per person, plus any insurance premium, at the time of booking. You must pay the balance of your holiday payment 10 weeks before departure. If we do not receive all payments due in full and on time, we reserve the right to treat your booking as cancelled by you. In this case the cancellation charges set out in clause 6 below will apply.
If You Change Your Booking: If, after we have confirmed your holiday, you wish to change your travel arrangements in any way, for example your chosen departure date or accommodation, we will do our utmost to make these changes but it may not always be possible. Any request for changes must be in writing to us from the person who made the booking or your travel agent. You will be asked to pay an administration charge of £20, in addition to any further costs we incur or are imposed on us in making this alteration. You should be aware that these costs could increase the closer to the departure date that changes are made, so you should contact us as soon as possible.
Note: Certain travel arrangements (e.g. Apex Tickets) may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements.
If You Cancel Your Holiday: You, or any member of your party, may cancel your travel arrangements at any time. Written notification from the person who made the booking must be received at our offices before cancellation will be effected. Since we incur costs from the time that we confirm your booking and we may be unable to re-sell your holiday, you will have to pay the applicable cancellation charges up to the maximum shown below:
If you cancel your holiday | We charge you |
More than 10 weeks before departure | Deposit plus insurance premium |
Between 6 and 10 weeks before departure | 50% of holiday price plus insurance premium |
Up to 6 weeks before departure | 100% of holiday price plus insurance premium |
Note: If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.
If We Change or Cancel Your Holiday: It is unlikely that we will have to make any changes to or cancel your travel arrangements. However, we do occasionally have to make changes to, and correct errors in the brochure/website both before and after bookings have been confirmed. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so. However, we promise we will only cancel your confirmed booking 10 weeks or less before departure where you have failed to comply with any requirement of these booking conditions entitling us to cancel (such as paying on time) or where we are forced to do so as a result of "force majeure" as defined below. We will not cancel after this date for any other reason.
Most changes are minor but occasionally, we have to make a significant change. If we have to make a significant change or cancel, we will tell you as soon as possible. If there is time to do so before departure, we will offer you the choice of the following options:
(a) (for significant changes) accepting the changed arrangements or
(b) purchasing an alternative holiday from us, of a similar standard to that originally booked if available (if the chosen alternative is less expensive than your original one, we will refund the difference but if it is more expensive, we will ask you to pay the difference) or
(c) cancelling or accepting the cancellation in which case you will receive a full and quick refund of all monies you have paid to us.
Please note, the above options are not available where any change made is a minor one.
If we have to make a significant change or cancel 10 weeks or less before departure, we will pay you the compensation set out below subject to the following exceptions. Compensation will not be payable and no liability beyond offering the above mentioned choices can be accepted where we are forced to make a change or cancel as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care. No compensation will be payable if we cancel as a result of your failure to comply with any requirement of these booking conditions entitling us to cancel (such as paying on time).
We tell you about a major change | We pay you |
More than 10 weeks before departure | Nothing |
Between 6 and 10 weeks before departure | £10 per adult |
Up to 6 weeks before departure | £20 per adult |
In all cases, our liability for significant changes and cancellations is limited to offering you the above- mentioned options and, where applicable, compensation payments. We regret we cannot pay any expenses, costs or losses incurred by you as a result of any change or cancellation. Very rarely, we may be forced by "force majeure" (e.g. bad whether, airport closures, industrial action, epidemic, civil strife or terrorist activity, fire, flood, war, threat of war, natural or nuclear disaster) to change or terminate your holiday after departure but before the scheduled end of your time away. This is extremely unlikely but if this situation does occur, we regret we will be unable to make any refunds (unless we obtain any refunds from our suppliers), pay you any compensation or meet any costs or expenses you incur as a result.
Complaints and Disputes: If you have a problem during your holiday, please inform the relevant supplier (e.g. your hotelier) and our resort representative immediately who will endeavour to put things right . Any verbal notification must be put in writing and given to our representative and the supplier as soon as possible. If your complaint is not resolved locally, you must write to us within 28 days of your return to the UK giving your booking reference and full details of your complaint. Please keep your letter concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you. If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your rights under this contract.
Disputes arising out of, or in connection with, this contract which cannot be amicably settled may be referred to arbitration, if the customer so wishes, under a special Scheme arranged by the Association of British Travel Agents, and administered independently by the Chartered Institute of Arbitrators.
The scheme provides for a simple and inexpensive method of arbitration with restricted liability on the customer in respect of costs. Full details will be provided on request or can be obtained from the ABTA website (www.abta.com).
The Scheme does not apply to claims for an amount greater than £5,000 per person. There is also a limit of £15,000 per booking. Neither does it apply to claims which are solely in respect of physical injury or illness or their consequences. The Scheme can however deal with compensation claims which include an element of minor injury or illness subject to a limit of £1,000 on the amount the arbitrator can award per person in respect of this element.
The application for arbitration and Statement of Claim must be received by the Chartered Institute of Arbitrators within nine months of the date of return from the holiday. Outside this time limit arbitration under the Scheme may still be available if the company agrees, but the ABTA Code does not require such agreement.
Our Responsibilities: We are responsible for making sure the holiday we supply is in accordance with the brochure/website description and is of a reasonable standard. We try to ensure the details in the brochure/on the website are accurate, but we must reserve the right to make changes which we will tell you about when you book as changes and errors do occasionally occur.
We are responsible for the actions and failures of our employees, agents and suppliers and if the enjoyment of your holiday is seriously affected we will pay you appropriate compensation (limited to twice the cost of the holiday).
We are responsible If you are killed, injured or fall ill due to the negligence of our employees, suppliers or agents. This does not apply if your death, injury or illness is unforeseeable or unavoidable or brought about by a third party not connected with our holiday arrangements. However, in these circumstances we may offer to assist you with any claim you make against the person responsible and we may assist you with legal costs (to a maximum of £5,000), provided you tell us about the incident within 90 days of its occurrence.
Unreasonable Behaviour: If someone in authority believes you are unfit to travel or likely to disturb or harm others they may prevent you from travelling. Likewise if a hotel manager considers your behaviour to be unacceptable you may be asked to leave. In either case, your contract with us will end immediately and you will be responsible for any costs you incur and you will not be entitled to any refund.
Transport: The contractual terms of the companies that provide the transportation for your travel arrangements will apply to this contract. These may contain terms which affect your rights to compensation. You may ask for copies of the relevant conditions of carriage from our offices.
This brochure/website is our responsibility, as your tour operator. It is not issued on behalf of, and does not commit the airlines mentioned herein or any airline whose services are used in the course of your travel arrangements. Please note that in accordance with Air Navigation Orders in order to qualify for infant status, a child must be under 2 years of age on the date of its return flight.
Insurance: You must have suitable insurance cover, preferably from the moment you book, so you benefit from cancellation cover straightaway. If you have your own insurance, you should ensure that it matches or exceeds the benefits of the policy offered by ourselves.
Passports, visas and health requirements: The passport, visa and health requirements applicable at the time of printing to British citizens for the holidays we offer are shown elsewhere in this brochure. It is your responsibility to have a valid passport and entry visa if necessary which must be valid for 6 months beyond your date of return to the UK . For further information, please contact the passport office on 0870 521 0410. We also recommend that you obtain a copy of the Department of Health leaflet 'Health Advice for Travellers' and also check with your doctor. Visa requirements for non-British Citizens may differ and it is your responsibility to contact the relevant consulate before booking. We cannot accept liability or offer refunds for customers who cannot travel because they do not hold the correct documentation.
The 1998 Data Protection Act: Information you provide to us may be held on our files and may be passed to holiday providers, insurers, border control authorities both in the UK and abroad. We may use your details to contact you by phone, post or e-mail with details of our products that may be of interest to you. We may also monitor/tape your telephone conversations for security and training purposes.
Flights: The flight timings given on booking are for general guidance only and are subject to change. The latest timings will be shown on your confirmation invoice. However, the actual flight times will be those shown on your tickets which will be despatched to you approximately two weeks before departure. You must accordingly check your tickets very carefully immediately on receipt to ensure you have the correct flight times. It is possible that flight times may be changed even after tickets have been despatched - we will contact you as soon as possible if this occurs.
We are not always in a position to confirm the airline, aircraft type and airport of destination which will be used in connection with any flight included in your holiday. When this information is provided at the time of booking or subsequently, it is subject to change. Any such change will not entitle you to cancel or change to other arrangements without paying our normal charges.
Delays: We regret that we are not in a position to offer you any assistance in the unlikely event of delay at your outward or homeward point of departure. The provision of meals or overnight accommodation is entirely at the discretion of the carrier.
