800.905.9322 ext. 3
0207 692 4830Fill out and submit a Password Reminder. Your username and password will be sent to the email address that your company provided to SeamlessWeb.
Your Username and Password are randomly generated by our system. You may mistake a “zero” for the letter “O,” or a “one” for the letter “L.” Try copying and pasting your Username and Password into the login boxes. Once you are logged in, you can change your Password in My Account. If you still have trouble, contact us.
Log in to SeamlessWeb and go to My Account. Enter and confirm a new Username or Password, and click Save.
The Web site will automatically remember your Username, but not your Password. For security reasons you will be asked to enter your Password each time you log in.
The restaurant is the best initial contact for order inquiries. If your order is late or the restaurant made a mistake in fulfilling your order, please contact them directly. The restaurant's phone number is provided with your Order Confirmation Email and on the Menu page of the Web site (step 3 of 4). SeamlessWeb customer service is always available to help – contact us by replying to your Order Confirmation Email (confirmation@seamlessweb.com), or by calling 800.905.9322 option 1 .
The restaurant is the best initial contact for problem orders. The restaurant's phone number is available on your Order Confirmation Email and on the Menu page of the Web site (step 3 of 4). If you do not wish to have the restaurant correct your order, please respond to your Order Confirmation Email (confirmation@seamlessweb.com) and let us know about the issue. We will adjust the order for billing purposes as needed, and will follow up with the restaurant.
The restaurant is the best initial contact for order status. The restaurant's phone number is available on your Order Confirmation Email and on the Menu page of the Web site (step 3 of 4).
To check on the status of an order, please contact the restaurant directly. The restaurant phone number can be found on your Order Confirmation Email and on the Menu page of the Web site (step 3 of 4).
If you received an Order Confirmation Email, the restaurant got your order. Please contact SeamlessWeb immediately by replying to your Order Confirmation Email (confirmation@seamlessweb.com) or by calling our customer service at 800.905.9322 option 1 .
Either the restaurant is not open at the time you are trying to order, or the restaurant has updated their menu and the item you are trying to order is no longer available.
Please call SeamlessWeb customer service at 800.905.9322 option 1 . One of our representatives will be happy to walk you through the site or place an order on your behalf.
If you received an Order Confirmation Email, the restaurant got your order.
You should receive an Order Confirmation Email within two to four minutes of placing an order. If you did not receive an Order Confirmation Email, please confirm that you are receiving outside email and that your email program has not moved your confirmation to a spam folder. If the problem persists, your firm may have provided us with an incorrect email address for you, or your firm's email server is marking our confirmations as spam. In either case, please contact customer service.
US Customer Service:
service@seamlessweb.com
800.905.9322 option 1
UK Customer Service:
customerservice@seamlessweb.com
0808 234 7862 option 1
If you place your order and then need to change or cancel it, call the restaurant directly. The restaurant's phone number is provided with your Order Confirmation Email and on the Menu page of the Web site (step 3 of 4). Once you have canceled or changed the order with the restaurant, notify SeamlessWeb of the change or cancellation by responding to your Order Confirmation Email.
For most restaurants and caterers, the tip for delivery defaults to 10% of your total, rounded up to the nearest $0.50 increment. For orders less than $15.00, the tip defaults to $1.50. You may adjust the tip amount by clicking the arrow to the right of the Tip box. Some restaurants require minimum tips; in this case, adjusting a tip lower is not permitted.
In the UK, the tip defaults to 0%.
Log in with your Username and Password. When you get to the Checkout page (step 4 of 4), click Delete next to your name. Boxes for an additional user's Name, Expense Code, and Allocation amount will appear. Enter all or a portion of your colleague's name and click Verify. Select your colleague's name from the list that appears, and enter the appropriate Expense Code. When the restaurant confirms your order, an Order Confirmation Email will be sent to both you and your colleague.
When you get to the Checkout page (step 4 of 4), enter an Expense Code in the box to the right of your name. To add a User, click Add User. Boxes for additional users’ Names, Expense Codes, and Allocation amounts will appear. Enter the additional user's name and click Verify. Click the name of the additional user and enter an Expense Code for that user. Finally, allocate a portion of the meal cost to the additional user by clicking Divide Cost Evenly or by manually allocating the cost of the meal. There is no limit to the number of users you may add to an order.
SeamlessWeb can update billing information as long as the order has not been invoiced to your firm. You can request a billing change by responding to your Order Confirmation Email or emailing billing@seamlessweb.com. If the order has already been billed to your firm, contact your accounting department to change the information.
Your Order Confirmation Email includes your receipt. Additionally, you can access all of your past orders in Order History. To review a receipt for a past order, click the Order Number to display a receipt.
Please reply to your Order Confirmation Email (confirmation@seamlessweb.com) and tell us which items were missing, and we will update your order.
Log in to SeamlessWeb and click My Account. Enter your credit card information and click Save. When placing an order with a credit card, your credit card information will automatically populate during Checkout (step 4 of 4). This information is secure and encrypted.
All rules are set up by your firm administrator. Please contact your firm administrator for information on budgetary rules, ordering times, and general SeamlessWeb access.
