Tourism Victoria Welcomes You! We're eager to help you, whether it's preparing convention or meeting bids that will dazzle decision-makers, finding out about services for travel trade professionals, uncovering a unique story angle for media coverage, or simply answering a few questions about your upcoming trip to Victoria. We're ready with a wealth of information about the Greater Victoria area for both business and pleasure inquiries.
General Contacts:
Administration Office 4th Floor, 31 Bastion Square Victoria, BC Canada V8W 1J1 Tel: (250) 414-6999 Fax: (250) 361-9733 Email Inquiries: info@tourismvictoria.com	Visitor Centre 812 Wharf Street Victoria, BC Canada V8W 1T3 Accommodation Reservations 1-800-663-3883 Tel: (250) 953-2033 Fax: (250) 382-6539 Email Inquiries: info@tourismvictoria.com
Departments & Organization: Executive Office • Office of the President & CEO Marketing & Communications Department • Media & Public Relations • Web Marketing & E-Commerce • Publications Sales Department • Leisure Travel • Meetings & Incentive Travel Operations Department • Membership Services • Visitor Services • Human Resources • Event Planning Finance Department • Accounting & Bookkeeping • Reception See Tourism Victoria's Organizational Chart for a diagram of our organization's structure.
Executive Office: Lorne Whyte President and Chief Executive Officer lorne.whyte@tourismvictoria.com Tel: (250) 414-6975 Contact for: • Inquiries about tourism business development opportunities Ellen Henry Executive Assistant ellen.henry@tourismvictoria.com Tel: (250) 414-6976 Contact for: • Scheduling appointments with the President and CEO • Questions regarding Tourism Victoria's Board of Directors • Board Committee sign up and information
Marketing & Communications Department: Melissa McLean Senior Vice President, Marketing & Communications melissa.mclean@tourismvictoria.com Tel: (250) 414-6970 Contact for: • Inquiries about Tourism Victoria's Marketing and Communication Department • All news media inquiries • Tourism statistics Carrie Smith Communications Coordinator carrie.smith@tourismvictoria.com Tel: (250) 414-4477 Contact for: • Tourism Victoria communications • Assisting with news media inquiries • Tourism Victoria promotional opportunities • Membership Matters Newsletter
Marketing & Advertising Jeanne Holliss Assistant Manager, Marketing Jeanne.Holliss@tourismvictoria.com Tel: (250) 414-6991 Contact for: • Tourism Statistics • All Sales & Marketing department activities • Co-op advertising opportunities • Marketing intelligence programs
Travel Media Relations Heather McGillivray Manager, Travel Media Relations (United States) heather.mcgillivray@tourismvictoria.com Tel: (250) 414-6979 Contact for: • Travel media needs - U.S. media • Assistance with Tourism Victoria travel media relations programs • Itinerary development • Information and image requests • Story ideas • Fact checking and research Kristine George Manager, Travel Media Relations (Canada & Overseas) kristine.george@tourismvictoria.com Tel: (250) 414-6971 Contact for: • Travel media needs - Canadian and International media • Assistance with Tourism Victoria travel media relations programs • Itinerary development • Information and image requests • Story ideas • Fact checking and research Holly Lenk Coordinator, Travel Media Relations holly.lenk@tourismvictoria.com Tel: (250) 414-6974 Contact for: • Assistance with Tourism Victoria travel media relations programs • Itinerary development • Information and image requests • Story ideas • Fact checking and research
Sales Department: Tracey Webster Director of Sales tracey.webster@tourismvictoria.com Tel: (250)414-6982 Contact for: • Information about Destination Sales & Marketing Programs • Information about US meeting and incentive groups coming to Victoria • Information regarding hosting familiarization tours (FAMS) and site visits • Information about attending US trade shows and receptions with Victoria partners
Meetings & Incentive Travel Tiffany Gyles Sales Manager, Meeting & Incentive Travel tiffany.gyles@tourismvictoria.com Tel: (250)414-6978 Contact for: • Information about meeting and incentive groups coming to Victoria from Western and Central USA, up to and including Illinois • Information about meeting and incentive groups coming to Victoria from Quebec and the Eastern Canadian provinces • Information regarding hosting familiarization tours (FAMS) and site visits • Information about attending Western and Central USA trade shows and receptions with Victoria partners Jesse Baidwan Sales Manager, Meeting & Incentive Travel jesse.baidwan@tourismvictoria.com Tel: (250)414-6987 Contact for: • Information about meeting and incentive groups coming to Victoria from Western Canada, up to and including Manitoba • Information about meeting and incentive groups coming to Victoria from Eastern USA, east of Illinois • Information regarding hosting familiarization tours (FAMS) and site visits • Information about attending Western Canada trade shows and receptions with Victoria partners Paddy McIntyre Sales Representative, Meeting and Incentive Travel - Eastern Canada paddy.mcintyre@tourismvictoria.com Tel: (416) 482-4560 Contact for: • Information on Eastern Canada meeting and incentive groups coming to Vancouver Island • Information regarding attending Eastern Canada trade shows and receptions with Victoria partners Jennie Lembcke Sales Coordinator, Meeting & Incentive Travel jennie.lembcke@tourismvictoria.com Tel: (250) 414-6988 Contact for: • Information regarding hosting familiarization tours (FAMS) and site visits • Information regarding Tourism Victoria's convention calendar • Information regarding accessing promotional materials
Leisure Travel: Michael Abe Sales Manager, Leisure Travel michael.abe@tourismvictoria.com Tel: (250) 414-6984 Contact for: • Travel show information • Familiarization tour(FAMS) information and participation • Developing new itineraries and/or product ideas Heather (Bourassa) Oughtred Sales Manager, Leisure Travel heather.oughtred@tourismvictoria.com Tel: (250) 414-6994 Contact for: • Lead lists • Travel show information • Familiarization tour(FAMS) information and participation • Developing new itineraries and/or product ideas Michelle Edington Sales Coordinator, Leisure Travel michelle.edington@tourismvictoria.com Tel: (250) 414-6983 Contact for: • Lead lists • Trade show information • Familiarization tour(FAMS) information and participation
Operations Department: Helen Welch Vice President, Operations helen.welch@tourismvictoria.com Tel: (250) 414-6977 Contact for: • Tourism Victoria's Operational Issues • Information regarding Member and Visitors Services • Information about Visitor Centre operations • Human Resources Inquiries Kelly Both Assistant Manager, Member Services kelly.both@tourismvictoria.com Tel: (250) 414-6986 Contact for: • Direct Mail Program • Member Listing Changes • Member Event Information • Plasma Screen Advertisements • Tourism Victoria's Travel Auction • Digital Rez changes, queries & training • Questions on Accomodation Packages • Tourism Victoria's Membership Commitee   Katey Scott Operations Co-ordinator katey.scott@tourismvictoria.com Tel: (250) 414-6985 Contact for: • Tourism Victoria's Travel Auction, including promotional opportunities • Member event information • Member networking opportunities • Flower Count coordination • Membership Matters Mixer information • Member Business Insurance inquiries • Member to Member Discount Program • The Annual Tourism Victoria/DMC Golf Tournament
Membership Services: Brenda Knapik Account Manager, Membership Services brenda.knapik@tourismvictoria.com Tel: (250)414-6973 Contact for: • Information about Tourism Victoria's membership and its benefits • Ways to increase awareness of member products through advertising • Membership inquiries and concerns Lacey Wiltse Coordinator, Membership Services lacey.wiltse@tourismvictoria.com Tel: (250) 414-6972 Contact for: • Information about Tourism Victoria's membership and its benefits • Member networking opportunities • Information on SuperHost programs and seminar schedules • Downtown Ambassador Program • Member listing image changes • Feature Member Web Packages
Web Department: Brennan Beveridge Junior Web Developer Brennan.Beveridge@tourismvictoria.com Tel: (250) 414-4475 Contact for: • General inquiries about Tourism Victoria's website. • Correction of any website errors or omissions.
Visitor Services Colleen Irwin Manager, Visitor Services colleen.irwin@tourismvictoria.com Contact for: • Information regarding Visitor Centre operations Jaclyn Bourassa Assistant Manager, Visitor Services jaclyn.bourassa@tourismvictoria.com Contact for: • Member brochure inventory • Direct mail inquiries • info@tourismvictoria.com   Matilde Contreras Supervisor, Visitor Services matilde.contreras@tourismvictoria.com Contact for: • Member brochure inventory • Warehouse supplies/publications   Patrick Kwan Supervisor, Visitor Services patrick.kwan@tourismvictoria.com Contact for: • info@tourismvictoria.com • Direct mail inquires
Finance Department: Tamra McQuitty Director of Finance tamra.mcquitty@tourismvictoria.com Tel: (250) 414-6992 Contact for: • All payments made by Tourism Victoria including supplier invoices and ticket receipts • Tourism Victoria audited financial statements Lorinda Staples Bookkeeper lorinda.staples@tourismvictoria.com Tel: (250) 414-6993 Contact for: • Accommodation and ticket commission statement information • Accounts receivable Susan Ptic Accounting Clerk susan.ptic@tourismvictoria.com Tel: (250) 414-4478 Contact for: • Accounts payable • Visitor Centre ticket sales
Reception: Brian Cant Receptionist brian.cant@tourismvictoria.com Tel: (250) 414-6999 Contact for: • General inquiries regarding Tourism Victoria • Vacation Guide and map requests • RSVPs • Changes and updates regarding member businesses • Calendar of Events submissions

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