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Vonage Review

Vonage offers clear and simple VoIP solutions, targeted to both the home user and business user, supported by a crisp and easy to navigate website.

Calling Plans

The Vonage products and services page is a well designed ‘at-a-glance’ selection of call plan summaries with images of associated telephone equipment and technology.

Residential - Premium Unlimited
The Premium Unlimited plan offers unlimited calling to anywhere in the US and Canada for a low monthly price. It includes a host of built-in standard features and added benefits such as transfer of an existing telephone number and competitive international rates. This plan is available with no annual contract, a 30 day money back guarantee and comes with a free adapter for customers who sign up directly with Vonage.

Residential - Basic500
The Basic 500 plan is a cost-effective version of the Premium Unlimited option, that includes all the same great benefits, features and offers (30 day money back guarantee, no annual contract and free adapter) with 500 outgoing minutes per month. Incoming calls are unlimited, and extra outgoing calls can be made at the low price of 3.9 cents for each additional minute.

Business - Small Biz Unlimited
The Small Biz Unlimited plan is a business specific version of the Premium Unlimited plan, with all the same features and advantages. Further more, this plan offers a free fax line at no extra cost and a spare line option with 500 minutes per month.

Business - Small Biz Basic
The Small Biz Basic plan is ideal for business users with smaller calling requirements, and comes with 1500 outgoing minutes per month. Incoming calls are unlimited, and extra outgoing calls can be made at the low price of 3.9 cents for each additional minute. Small Biz Basic customers can also avail of the free fax line and spare line with 500 minutes per month option.

Extra Features

Like most service providers, Vonage offer an extensive range of features built into the price of the standard call plans. These include 911 Dialling, Voicemail Plus, caller ID with name, call waiting and forwarding, 3-way calling, in-network calls, ‘Take Vonage With You,’ area code selection, call transfer, click-to-call, international call block, ring lists and call hunt. Vonage also offers a range of innovative extra features, including add a line, virtual phone number, soft phone, toll free plus, a fax service and enhanced 411 dialling. For more information and full descriptions of Vonage features, please visit www.vonage.com

Customer Service

While Vonage do not appear to have a themed customer service program as such, the Help section of the website is a masterpiece of user-friendly guidance and information. It functions as a sub-site in itself, with a range of core navigation topics including Vonage Basics, Your Account, Features, Equipment, Installation, Troubleshooting and Glossary.

The home page of the Help site also features a ‘Top 10 Most Helpful Articles’ and access to its number one feature – a 24/7, real time interactive chat agent for general assistance and advice. The site also offers the standard email support and toll free telephone number. To review the Vonage Help site, please visit their website.

Company Information

Vonage is a privately held company, founded in January 2001, with the objective of ‘offering an innovative, feature-rich and cost effective alternative to traditional telephony services.’ Over the last six years they have completed in excess of 2 billion calls, averaging 42 million per week.

They are highly professional in their corporate appearance and online business manner, and are one of the few providers to offer a comprehensive and fully integrated online user account management system.

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Copyright © 2006 Voip-review.org. All rights reserved. VoIP Review is a free service that helps consumers make educated decisions when buying voice over IP services. All VoIP providers in this publication have been independently reviewed and verified by VoIP Review staff. VoIP review is an independent provider of information and is not an owner, whole or part, of any of the VoIP providers reviewed in the publication. All VoIP providers reviewed in this publication are responsible for maintining their own websites, promotions and sales.

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