Deliver fast and accurate responses to email inquiries

If you conduct business on the Internet, your customers and prospects want to communicate with you via email. Regardless of how small or large your company is, they expect fast, professional and accurate responses to their email inquiries.

Neglecting this convenient and popular contact channel can result in serious financial consequences and encourage customers to use more expensive service channels … or worse, drive them to your competitors. Boost response time and response accuracy with LivePerson’s Email Management System.

How are you managing email today?

Many small and medium-sized companies are using basic email programs like Microsoft Outlook and Lotus Notes to manually respond to email and web form queries, resulting in lost messages; tracking nightmares; and overall email mismanagement. Without standard response templates, your agents are spending valuable time manually responding to individual messages and possibly providing inconsistent answers and erroneous information.

Guarantee proper handling and thorough follow-up to email inquiries with LivePerson.

Leverage our Email Management tools to answer each and every message professionally and improve response times by 50% … with fewer internal resources.

LivePerson’s Email Management System is right for you if:

• Your company receives at least 30 emails per day for sales, support or service
• Existing and potential customers communicate with you via email
• You need a better way to track support calls, customer service inquiries or pre-sales questions
• Incoming messages sometimes get lost or slip through the cracks

Part of an integrated communication platform that includes Live Chat, Email Management and a Self-Service Knowledgbase, LivePerson’s full contact center solution links every customer interaction to one central location. Canned answers, message templates and other productivity tools ensure that your agents are supplying consistent, accurate information and top-notch service to customers.

With our easy to use and implement Email Management System, you can efficiently route, track and deliver messages to improve customer satisfaction, reduce operating costs and increase conversion rates. Our integrated spam filters also keep your email safe from virus threats and time-consuming spam.

Click here to review the features and benefits of LivePerson's Email Management System.