The primary benefit of using predictive dialer technology is that call centre staff don't waste time waiting for people to answer phone calls.  They also don't encounter engaged lines, answering machines, fax machines, modems or out-of-service numbers.  Staff can thereby focus on what is important: talking with existing or potential customers.

The following table illustrates how staff typically spend time in a conventional call centre versus a call centre that has implemented predictive dialing technology:

Time Spent by Call Centre Staff