General conditions of carriage for passengers and baggage

Dear Passenger,

When you purchase a ticket for a KLM flight, you are entering into a contract of carriage with KLM to which these general conditions of carriage apply.
The Terms and Conditions of Carriage are available free of charge from KLM and authorised agents, via www.klm.com or can be sent free of charge upon request.

Although all of the information contained in the Terms and Conditions of Carriage is important, we would like to draw your attention to the following articles in particular.

==> Article 3 Tickets (including with regard to the order of use of the tickets)

==> Article 8 Refusal of and limitation on carriage 

==> Article 9 Baggage

==> Article 17 Liability

We wish you pleasant flights with KLM.

KLM ROYAL DUTCH AIRLINES

KLM Royal Dutch Airlines
P.O. Box 7700
1117 ZL Schiphol

These General Conditions of Carriage were filed with the registrar of the court of law in The Hague, The Netherlands, on 17 February 2005.

Contents

Article 1 Definitions 
Article 2 Applicability 
Article 3 Tickets 
Article 4 Stopovers 
Article 5 Fares and charges 
Article 6 Reservations 
Article 7 Check-in 
Article 8 Refusal of and limitation on carriage 
Article 9 Baggage 
Article 10 Schedules  
Article 11 Cancellation and/or delay of flights 
Article 12 Refunds 
Article 13 Conduct aboard aircraft 
Article 14 Arrangements by Carrier 
Article 15 Administrative formalities 
Article 16 Successive carriers 
Article 17 Liability 
Article 18 Time limitation on claims and actions 
Article 19 Charter Carriage  
Article 20 Denied boarding compensation ('DBC')

Article 1 to 5  
Article 6 to 10  
Article 11 to 15  
Article 16 to 20