Frequently Asked Questions

How do you perform the setup and configuration?
We use remote connection software that lets us to see the screen and control the target PC. Your staff can view the screen simultaneously and take control, so you'll be able to see exactly what steps we perform.

What about security?
You will grant us explicit permission to control each machine, each time we connect. We can't connect to any machine in your network without you giving us permission each time.

Do you need to visit our office?
No. Using the remote control software we can complete all aspects of a setup. We've successfully completed setups like this for many customers.

How long does it take?
That depends on a lot of factors including the state of your web server, web site, and network. Often the various services are performed at different times. Generally for the JumpStart, it takes about four hours total for the Bronze level, eight hours for the Silver, and twelve hours for the Gold. This could take place over a time span of a couple of days to a week, depending on your availability.

Will you provide onsite services?
We sure do! Ask your ClickTracks Sales Representative for more info.