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The Knowledge Management Toolkit
Starter document includes assessment, guidebook, checklist and presentations. A toolkit for implementing an enterprise knowledge management system.
www.ovitztaylorgates.com
Knowledge Management, Web Self-Service
Widely used for reducing call volume and redirecting out-of-scope calls. Highly-rated knowledge management and Web self service system looks and feels like Microsoft Outlook.
www.skywiresoftware.com
Business Pros: Learn ROI Methodology
Master certificate in ROI methodology online and industry certification.
www.roiinstituteonline.com
Villanova Certification Online
U.S. applicants: Villanova University offers online courses in high-demand professional disciplines; HR, business analysis, six sigma, project management and contract management. Learn more.
www.villanovau.com
Knowledge Management
Self-Service, Custom Content, and over 120,000 IT Help Desk Solutions.
www.rightanswers.com
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