Online bookings can be taken 12 hours before departure. For bookings for collection in the next 12 hours please call our customer service team.
This could be due to restrictions on the driver age, but if your driver will be between the ages of 25 - 65, there should not be any restrictions imposed. Please call our customer service team with your specific requirements.
To book online you must be over 21 at the time of rental pick-up, there are sometimes restrictions on drivers aged under 25 and over 65, please call our customer service team for confirmation if you are uncertain.
Locations will vary depending on car rental partner, but most will have a courtesy bus to their office if they are not located directly in the arrivals lounge.
Please call our customer service team as some car rental partners will accept cash deposits.
All of our rental locations can be found on our home page drop-down list. First select a country, then select a more specific location. In an effort to serve the best value rental for you we cannot in advance specify the exact location of the supplier.
Yes. Our booking engine has the functionality to arrange one way rentals or alternatively, please call our customer service team for a quote. Restrictions may apply, particularly if you require cross border one way rentals.
At the booking stage of the online process (after you have selected the car you wish to rent), there is a sub-heading of 'Important Information'. All deposits for both insurance excess and fuel will be advised at this stage.
At the booking stage of the online process (after you have selected the car you wish to rent), there is a sub-heading of 'extras payable locally at time of pick-up'. The cost will be advised there, however you will pay this when you pick up your vehicle from our car rental partner.
This does not mean that you cannot rent a car, but please call our customer service team to ensure that the car rental partner will accept a booking with your endorsements.
Yes, after booking please call our customer service team.
Yes, simply return to your e-mail confirmation where there will be a link to retrieve your car rental voucher online.
As long as we have been notified of the flight number before you travel and there is an out of hours service available, the car rental partners will wait (although an out of hours charge payable locally may occur).
At the booking stage of the online process (after you have selected which car you wish to rent), all on-request cars will be highlighted at this stage, at the top of the page in bold writing. You will then be contacted within the following 2 days, advising whether the car is available or not.
We require written cancellations via email, fax or letter to keep in our internal files. If you wish to cancel your booking please write to our customer service team. Please ensure you provide us with your booking reference number, the lead driver's name, dates and location of collection and return of rental.
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