The Consumer Protection Group (CPG) is responsible for the regulation of air travel organisers and provides consumer protection for holiday-makers through Air Travel Organisers' Licensing (ATOL). It also implements European & UK legislation on the licensing of airlines and other consumer measures on behalf of the Government.
... more about CPG
Within the ATOL Trade area you can find advice on how to apply for an ATOL and an application form on the New Applicants pages.
If you are a current ATOL holder you will find all the relevant Forms & Publications to enable you to maintain your license.
... more about ATOL Trade Infomation
When a travel firm goes out of business, the CAA’s job is to look after the customers abroad and the people who have made advance bookings but not travelled.
If you are affected by the failure of an ATOL Tour Operator, our Claims Department has all the latest information to help you get your money back.
... more about ATOL Claims Department
This section details CPG's advice to Government, major policy changes and Industry Consultations.
Read our extensive work on the expansion of ATOL Consumer Protection and other policy issues.
... more about CPG Policy and Planning
In order to carry passengers, cargo or mail for payment, air operators based in the European Economic Area (EEA) must hold an Operating Licence granted by the Member State in which they have their principal place of business. For UK airlines, licensing is undertaken by the CAA.
... more about Airline Licensing
Our Consumer Rights & Advice pages provide information and advice about ways of dealing with a range tour operator and airline issues. You can check whether you are ATOL protected, make a claim against a failed tour operator and check your passenger rights.
... more about Consumer Rights & Advice
