Conference Call Service Questions
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- How does your conference calling service work?
- How are conference minutes counted?
- Is there a limit to how many conference calls I can make?
- How many guests can attend a single conference call?
- Are there contracts or minimum commitments?
- Can international callers participate in my conference?
- Is this an "Internet Phone Call"?
- Can I record the conference call for later playback?
- How are you able to offer such a low price?
- How am I billed?
- What's the one-time $5 validation fee with Pay-Per-Use accounts?
- With toll-free teleconferencing from 4¢ per minute and no contracts required plus great customer service, why wouldn't I sign up?
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| 1. How does your conference calling service work? |
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LiveOffice provides a reservationless conference calling service allowing
you to run a conference call anytime 24 hours a day. You'll receive
account information including a toll-free (800) dial-in number, a
dedicated 6 digit conference bridge number which all your attendees
will use when prompted to enter your call and moderator PIN code
for your security. Hosting a conference call is as easy as
dialing the telephone.
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| 2. How are conference minutes counted? |
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Toll-free conference calling minutes are calculated by per minute,
per user. For example: 5 participants conferencing for 5
minutes will total 25 minutes.
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| 3. Is there a limit to how many conference calls I can make? |
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No at all, you can host an unlimited number of conference calls.
If your company requires more than one person be able to host a
conference call, multiple access codes for additional users within
your account will be created upon request at no additional cost.
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| 4. How many guests can attend a single conference call? |
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To ensure that there are always lines available for all our conference
users, a 250 participant limit for one conference has been
put into place.
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| 5. Are there contracts or minimum commitments? |
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No, our pay-as-you-go plan will be billed only as you use the service.
If you select one of our volume discount plans for lower per minute
rates, the plan is billed on a 30 day monthly recurring cycle from the
day you open your account with nothing but a monthly commitments.
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| 6. Can international callers participate in my conference? |
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Yes. LiveOffice Teleconferencing provides toll-free access to
residents of the 50 United States and Canada. Along with your
(800) number, you will also receive an international toll number
allowing international callers to dial in and join the
same conference.
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| 7. Is this an "Internet Phone Call"? |
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No, LiveOffice Teleconferencing provides a pure telephone conferencing
service that requires only a telephone for users to join
your conference call.
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| 8. Can I record the conference call for later playback? |
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Yes, you can set the call on "record mode" at any time during the teleconference.
The recording will be saved in MP3 format and will allow you to download and
distribute of play back in popular media players.
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9. How are you able to offer such a low price?
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LiveOffice has been providing technology services to the small
and mid-size businesses since 1998. We pride ourselves on making
conferencing solutions available to all businesses at a fair rate. We
also provide superior
web and video conferencing
that will save you 60% or more over our competitors.
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10. How am I billed?
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Your account is billed by credit card although we provide detailed online
reporting and automatically email PDF receipts to you each time there
is any billing activity. This ensures that you have real-time reporting
and are always aware of your conference calling costs.
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11. What's the one-time $5 validation fee with Pay-Per-Use accounts?
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To process your order and ensure valid credit card information is provided, a $5 fee is applied to your
account for toll-free conference calling, pay-per-use accounts. Since there are no monthly service fees or
minimums, it's important we maintain only valid billing information on file for active accounts.
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12. With toll-free teleconferencing from 4¢ per minute and no contracts required plus great customer service, why wouldn't I sign up?
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| We don't know. Get started today! |
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