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Our Promise To You

Your personal satisfaction is, and always will be, of utmost concern. We stand behind your purchase, because we believe in the quality of our jewelry and value the longevity of a quality relationship.

When you're buying a gift for someone important in your life, or for yourself, don't risk going anywhere else. The occasion and the recipient are just too important to take chances with your purchase. You have our word when it comes to providing reliable quality, trustworthy expertise and a commitment to service like none other. There are moments in life that transcend the everyday, and Helzberg Diamonds is here to help you make those moments sparkle.

The Diamond and Precious Gemstone Guarantee

Such a momentous expression of your love deserves a special warranty. The Diamond and Precious Gemstone Guarantee is our promise to stand behind the quality of your purchase, to be there when you need us, to listen to your concerns and to create a comfortable, no hassle shopping experience from start to finish.

The Helzberg Diamonds Guarantee provides you with these assurances:

· A 60-day refund or exchange privilege.
· For 12 months from your date of purchase, we guarantee the mounting for your diamond, natural sapphire, ruby, or emerald against all defects in material or workmanship. We will repair or replace your mounting without charge if any defects are found during this period.
· Free replacement of your diamond, natural sapphire, ruby, or emerald for a lifetime if it chips, breaks, or is lost from its original mounting during normal wear. To ensure this protection, and for the Guarantee to remain valid, Helzberg Diamonds must check and inspect your jewelry every 6 months. If it is determined that your jewelry is in need of repair, you must have your jewelry repaired by one of our representatives. All we require is that you bring in your inspection card along with your jewelry so we can make sure your jewelry is kept in excellent condition.
· Your Guarantee provides you with a convenient and generous trade-in privilege, which gives you the opportunity to upgrade your diamond, natural sapphire, ruby, or emerald jewelry at any time. This guarantee offers you full credit for the original purchase price to be applied toward the new purchase price of a diamond, natural precious gemstone. The new purchase price must be for an amount that is double the original purchase price.

Remember, to ensure the best possible care of your jewelry, please bring your jewelry into your favorite Helzberg Diamonds store  once every 6 months for a FREE cleaning and inspection. In order for the guarantee to remain valid, Helzberg Diamonds requires that your inspection card be signed when you bring your jewelry in every 6 months to be cleaned and inspected.

Watch Assurance Plan:

We understand that a watch purchase is an investment in dependability. Your satisfaction is the reason we provide this exclusive Watch Assurance Plan.

Your watch is more than a timepiece, it's a reflection of your personality. When you purchase a watch from us, we guarantee that it is brand new and is free of defects. Should you decide this watch doesn't meet your needs, return it to us within 30 days of purchase, unworn, complete with the original packaging, manufacturer's warranty materials, any watch band links removed during sizing, and your sales receipt. We'll help you choose another watch to suit your needs, or refund your money.

Unlike other jewelry, watches contain delicate machinery and electronics. The manufacturer guarantees your watch to be free from manufacturing defects. A description of the repairs covered by the manufacturer of your watch are detailed in the enclosed warranty. Please review this warranty and call us at 1-800-606-2796 if you have any questions.

Just bring your watch to the Helzberg Diamonds
 location nearest you along with your warranty and sales receipt. We'll be happy to contact the manufacturer for you and handle the shipping. The watch assurance coverage plan does not cover battery replacement or damage to case, crystal, stem, band or clasp.

Gold and Jewelry Warranty

We stand behind the quality and craftsmanship of your purchase. The Gold and Jewelry Warranty provides you with the following assurances:

· A 60-day refund or exchange privilege.
· If your merchandise becomes damaged as a result of manufacturer defect, Helzberg Diamonds will repair or replace the item, at our option, without charge for up to 12 months from the date of purchase. Warranty excludes all damage caused by abuse or normal wear.
· If warranty service is required, please bring the merchandise and warranty to a Helzberg Diamonds store.

Layaway Program

Helzberg Diamonds offers a layaway program at all store locations. The minimum down payment for any item at the store is 10% of the total sale, with a minimum requirement of $10.00. Monthly minimum payments, based on the total sale, are required to be made at the store location where the item is being held. If your monthly payment is not made, the store does reserve the right to cancel the layaway. A refund will be provided to you by the method of payment originally received. If the payment method was cash, a corporate check will be sent to you. The maximum amount of time allowed to pay off a layaway is 10 months.



 
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