1. Is it cheaper to book with YoGoYo than with other websites?
Yes. There are multiple suppliers for hotels in every
YoGoYo destination. Our unique IntelliSearch combines,
compares and displays the lowest rates from among
all the suppliers.
2. How do I book hotel accommodation?
You will be guided through the online booking procedure
and offered various selections or prompts to enable
you to make your booking. Our web site has been designed
to make this process as simple as possible.
3. Can I make my hotel booking by phone?
Yes. You can call us at the phone numbers provided
on the site, to make your reservation with us. Our
expert travel consultants will help you to book the
property that best suits your needs.
4. When I search for a hotel in a particular city,
it says 'Sorry, there is no availability on the dates
you have selected...' What does this mean?
This means that all hotels are fully booked for at
least one of the dates you selected or the room configuration
you have requested is not available. This usually
occurs during high season or over a special event
periods. You may call us for assistance.
5.What is a voucher?
This is the confirmation of your booking. Please print
your voucher. Your voucher must be presented at the
hotel in exchange for the service.
6. What happens if the hotel cannot find my booking
when I arrive?
The first step is to contact the Reservation Manager
at the hotel so that the situation can be resolved
straightaway. If the hotel is still unable to find
your booking, you must contact us at one of the numbers
given on our website / your pre-paid voucher.
7. I have my pre-paid voucher, but when I called
the hotel directly to check on my reservation, the
hotel informed me they did not have a booking in my
name. What do I do now?
If you call the hotel more than 7 days prior to your
check-in date, they may not be able to find your reservation
by name. Names of customers are submitted to hotels
5-7 days prior to check-in. Please provide them with
the confirmation details that are printed on your
voucher. In the unlikely event that the hotel is still
unable to locate your booking, please contact our
reservations team.
8. Can I book a suite or sea-view room etc?
All optional room types including suites and sea views
will be offered on the ‘Hotel Search Results’ page
where applicable. Some properties do not offer higher
classes of room types, however we are happy to request
anything for a customer but requests cannot be guaranteed.
9. How do I cancel or amend a booking?
Cancellations and amendments must be sent in writing
by email to
reservations@yogoyo.com.
Our customer support team will send you a confirmation
of your cancellation or amendment and details of the
relevant charges that apply as per our
terms and conditions.
10. Will I get charged for cancelling / amending
a booking?
Please refer to our
terms and conditions for the relevant
charges associated to cancelling / amending a booking.
11. Can I make a name change if I cannot travel?
Yes, provided all agents involved with the booking
will allow a change. Please be aware that there may
also be a small charge for a name change.
12. Can I make specific requests to the property
- i.e. disabled facilities, non-smoking rooms?
For special requirements, please fill in the request
box on the booking form, but any requests cannot be
guaranteed.
13. I need to arrange car parking at the hotel.
How much does this cost?
For car parking arrangements, please contact the hotel
directly.
14. How can I obtain an invoice for my hotel stay?
Once you have completed your booking an invoice is
automatically e-mailed to you. You need to take a
print-out of the same.