| 01. |
How can I have a second moderator on the call? |
Typically this question is made in an effort to have more than one "speaker" on the call while muting the remaining conference call
participants. For your own security and to ensure a successful conference call, only one moderator is permitted in each call.
In this case, LiveOffice offers custom Web-Controls for advanced conference management.
Please review our conference call Web Manager Support
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| 02. |
Can you provide me a local dial in number? |
Only a (712) conference call dial-in number can be provided to free conferencing users at this time. This number is determined
on conference call service location rather than caller location.
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| 03. |
Will I be charged long distance? |
You and everyone who participates in your conference calls will be dialing a regular toll number (not toll-free/1-800) and
depending on your long-distance plan or phone service, you may be charged long distance fees by your own service provider.
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| 04. |
Can a participant call in prior to the conference and wait? |
Your participants can call in up to 8 minutes prior to the conference host accessing the conference call. They will be placed on
hold and muted until the host joins the call. If the conference waiting time is exceeded the participant will be prompted to
confirm the conference time and call back then.
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| 05. |
How do I set up a conference call? |
All you will need to provide your participants is the date and time of your conference call along with the conference dial in
number and conference bridge number to access the conference.
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| 06. |
Can I listen to my recordings over the phone? |
Conference recordings are not currently available through dial-in access but this feature will be offered by LiveOffice soon. You
can provide listeners a link to our website, streaming button or podcast link to listen to the recordings made public by the host.
Learn more about recording features.
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| 07. |
How do I manage a question and answer session? |
Our custom web-controls allow the conference call host to mute the conference and allow participants to “raise their hand” with
a (5) (*) from the telephone keypad. A raised hand will display next to the caller and enable the host to uncheck the mute
box allowing them to speak.
If the question has already been asked and answered, a participant can “lower their hand” by selecting (5) (*) from the telephone
again and a host can mute their participant once the question has been asked by checking the mute box again.
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| 08. |
Why haven’t my conference recordings appeared yet? |
Your recorded conference call will appear in the recordings page once they have been converted to MP3 format. This will take a
minimum of 60 minutes to post into your account.
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| 09. |
Where is my email confirmation from LiveOffice Free Conferencing? |
Your email is sent instantly but it does contain the word FREE in it and may be received in your junk mail folder. If you have signed
up and did not receive your confirmation, please go to Forgot My Info
and submit your email.
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| 10. |
I can't login, what's wrong? |
Be sure to log in with your accurate conference bridge number and PIN. If you copy and paste your bridge and PIN into the login
box, it may insert extra characters not recognized as part of your bridge and PIN.
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| 11. |
What conference features does the participant have during the conference call? |
Conference call participants have options from the phone keypad for Self-Mute with (4) then (*) to mute or unmute themselves, and
Raise Hand with (5) then (*) to raise or lower their hands visible to the host from the Web Manager.
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