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- CONSUMER ALERT - 17/07/03 - DOMAIN NAMES AUSTRALIA -
BE WARY of correspondence received from "DOMAIN NAMES AUSTRALIA" We believe this company have recently sent mass mail-outs to .COM.AU registrants with the subject "DOMAIN NAME REGISTRATION" in an attempt to solicit .COM or .NET.AU registration business. Should you receive such correspondence please read it carefully and realise that it is in fact a solicitation for business and that they are attempting to have you register the .COM or the .NET.AU version of your domain name. Please be aware that it is NOT an invoice for renewal of your .COM.AU registration licence and was NOT generated by this office.
The company trading as "Domain Names Australia" is NOT connected or associated with this office. We encourage all recipients of the mail-out from Domain Names Australia to email a formal complaint to auDA: info@auda.org.au .au Domain Administration Ltd (auDA) is an Australian not-for-profit company vested with the responsibility of operating the .au domain for the benefit of all stakeholders.
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PLEASE NOTE that the company subject to the above consumer alert,
DOMAIN NAMES AUSTRALIA PTY LTD IS IN NO WAY SHAPE OR FORM associated with this office. Domain Name Registrar (Australia) Pty Ltd trading as
Domain Registration Services is fully accredited by auDA (.au Administration) as a Registrar of Australian Domain Names and abides by the Domain Name Suppliers Code of Practice.
PROTECTING OUR CUSTOMERS
DOMAIN NAME SCAMS
When your .com.au domain name licence becomes due a renewal notice will be forwarded to you by this office. Domain Registration Services' customers should be vigilant and wary of responding to anything that resembles an invoice that is not generated by this office.
THE IMPORTANCE OF CORRECT AND CURRENT CONTACT DETAILS
There have been cases where registrants have lost their domain name to a competitor because they failed to renew the licence. The cause ? - they didn't renew because they did not receive the renewal notice - don't let this happen to you. We must be able to contact you. If you domain name was registered through this office and you change your postal or email address, it is imperative that you advise us immediately by emailing admin@domainregistration.com.au.
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DOMAIN NAME PASSWORDS (previously called Registry Keys)
A domain name "password" is the password or PIN number used to control access to changes in the operation and management of your domain name. It is issued by the domain name registry at the time the domain name is first registered.
The password can be used to:
check the expiry date of your domain name
change the Internet location reached by people using your web address or email address
change the contact details associated with your domain name
change the company authorised by you to make the changes above on your behalf
Domain Registration Services is aware that some companies are sending out unsolicited 'Renewal Advice' notices to .com.au registrants. Furthermore, the "renewal advice" notices also often imply that the registrant must supply their password in order to renew their domain name. Please note that this is NOT correct.
Your registry key is NOT required if you renew your domain name with the company currently listed with the registry as providing your domain name services.
If you have received a "renewal advice" notice that states you must supply your password for the purposes of domain renewal, it is a good indication that you have not had any previously dealings with that company and that the correspondence, although it may look official, is simply unsolicited marketing which is often considered deceptive.
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