One number to call for world-class support

Because Apple creates both the iPod and iTunes, they form a truly integrated solution for digital music and more. If you ever have a question about their use, you’ll have direct telephone access⁽¹⁾ to Apple’s own technical support group—the people who know iPod and iTunes best. AppleCare representatives can help troubleshoot your iPod and its connection with iTunes. Apple offers the same complete service for both Mac and Windows users.

Investment protection

Every iPod comes with complimentary single-incident telephone technical support within 90 days from the date of purchase and one year of hardware service coverage. The AppleCare Protection Plan extends your service and support coverage for your iPod, its included accessories, and iTunes to two years from the original purchase date of your iPod. With this plan, you get direct access to Apple experts for answers by phone⁽¹⁾ and anytime access to web-based resources.⁽³⁾ Should your iPod or the included accessories need service, Apple-authorized technicians will repair it or provide a replacement using genuine Apple parts.⁽²⁾

Extend your coverage to two years of service and expert telephone support.

We recommend that you purchase the AppleCare Protection Plan with your new iPod to take maximum advantage of the coverage the plan provides. This comprehensive plan is available for all iPod models, within their one-year limited warranty, that connect to either Macintosh computers or Windows PCs.

Peace of mind at home or on the road

With iPod, you can take your entire music collection everywhere you go. But should your iPod need service, the AppleCare Protection Plan gives you the peace of mind of knowing that Apple provides global repair or replacement coverage.⁽²⁾

(1) Local telephone fees may apply. Telephone numbers and hours of operation may vary and are subject to change.
(2) Service coverage is available only for the iPod and its original included accessories that are defective in materials or workmanship or for battery depletion of 50 percent or more from original specification. Equipment returned for service may be repaired or replaced with functionally equivalent new, used, or refurbished equipment.
(3) Access to web-based resources requires the use of a compatible Internet service provider; fees may apply.
(4) Complimentary phone support limited to a single incident within 90 days of iPod purchase.

See AppleCare Protection Plan for iPod Terms and Conditions for complete product details.