What you getHelm was written from the ground up specifically to cater for
the widely different types of hosting businesses in the industry.
Helm has a flexibility that is unbeatable and has been proven
to dramatically reduce support time, administrative time and
provide growth capabilities unparalleled by other control panel
systems.
"The latest upgrades that Web Host
Automation have released for Helm have been incredible, it seems
that no feature is either too small or too big for them to
integrate into Helm."
- Warren Ashcroft, Red Fox
Hosting Features By Role: | Administrator Features | |
|---|
| System Configuration | - Use Helm's Configuration Tool to customise your Helm
installation
- Set up Helm using MSDE (installed automatically with Helm) or
Microsoft SQL Server
- Specify the install location for Helm System and
files
| | Server Management | - Manage Unlimited Servers, Users and Domains
- Quickly add or remove servers as you grow
- Assign IPs and Services as resources to offer to your
customers
- Customise services for complete flexibility
- Integration with IIS5 and IIS6 Webservers
- Integration with SmarterMail, MailEnable, IMail, Merak, MDaemon
and hMailServer Mail Servers
- Integration with Microsoft FTP, ServU-FTP and Gene6 FTP
Server
- Integration with SimpleDNS and Microsoft DNS Server
- Support for customer databases using Microsoft Access,
Microsoft SQL Server and MySQL
- Support for DeepMatrix LiveStats 5, 6 and 7, SmarterStats and
AWStats Statistics Servers
- Support for ASP, ASP.NET, Perl, PHP and ColdFusion
- Support for Python and ASP.Net 2
- Use the Helm Configuration Wizard to get up and running in
minutes
- Manage Server IPs for dedicated and shared hosting
- Specify Internal and External IPs for NAT-Based
configurations
- Add/Edit/Remove services such as Web, Email, DNS, FTP
- Group services for redundancy
- Use Helm's Service Distribution model to balance the load
evenly across servers
- Make use of Helm's Self Diagnostic Tool to quickly find and
resolve server problems
- View detailed error logs to track down any configuration
problems
- Specify Global DNS records to be added automatically to new
domains
- View accurate system resource usage information
- Automatically notify customers and administrators when a
customer uses more disk-space or bandwidth than they have been
allotted.
- View Disk-space and Bandwidth usage statistics
| | Reseller Plan
Management | - Create hosting plans for resellers
- Setup billing information for resellers plans
- Specify resource limits including domains, bandwidth,
disk-space, email accounts, etc.
- Set up extra features that resellers can purchase such as extra
domains, extra bandwidth, etc.
- Be notified automatically when a customer purchases an extra
feature
- Set resource limits that control exactly how much resource a
reseller can use
- View accurate resource usage information
- View a list of customers that have subscribed to a given
hosting plan
- Share Extra Features across multiple plans for easier
configuration
| | User Management | - Manage all users from your administrator login
- Drill down into a resellers account, their customers' accounts
and individual domains
- Access all features and functionality and function of resellers
and customers
- Create new users manually
- Use the Signup Script Generator to signup new users instantly
from your own website
- Search for users by account number, name, email, company name,
status or account type
- Specify an account number prefix to help identify
customers
- Set a minimum password length for increased security
- Enable/Disable remote auto-signup
- Enable/Disable Account Vetting
- Have an alert email sent to you when a new user account is
created
- Customise welcome messages to be sent to new users
- Suspend, Cancel or Reactivate user accounts as needed
- Update a user's details and reset their password on their
behalf
- Use Helm's inbuilt messaging system to communicate with your
users
| | Domain Management | - As an administrator you can view, edit and remove domains and
domain registrations for any user in the system
| | Automated Billing | - Enable Helm's own internal billing system or make use of a 3rd
party billing solution
- Bill your customers in ANY currency
- Automatically generate new invoices for your customers X days
before they are due
- Allow customers to pay during signup using Helm's Auto-signup
Form
- Customise Helm's Auto-signup Form with your own Header and
Footer HTML
- Specify Tax Rates to apply to your customers' invoices
- Specify an Invoice Prefix to help keep track of your customers'
invoices
- Automatically send invoices to your customers when paid
- Send and View Invoices in either plain text or HTML format
- Customise invoices with your own headers and footers
- Automatically send your customers a customisable payment
receipt when they make a payment online
- Allow your customer to pay using a variety of payment
methods
- Choose from supported payment gateways for automatic recurring
billing
- Send your customers payment reminders before and after their
invoices are due
- Customise and email that is sent to your customers if their
credit card payments fail
- Set up email notifications when extra features are purchased by
your customers
- Configure a range of extra features for your customers to
purchase such as additional domains, email accounts etc.
- Specify setup fees and recurring fees for hosting
plans
| | Security | - Specify minimum password lengths for a customer's account
passwords
- Use an SSL certificate with Helm for secure data entry
- Create a list of Banned IP Address to block access to
Helm
| | Personalisation | - Fully rebrand Helm with your own logos, headers, footers and
custom links
- Choose from pre-installed skins or 3rd party themes
- Modify default list sizes
- Multi-Lingual Interface
| | Help | - Complete Documentation
- Vast Online Help and Support Resources
- View QuickHelp on most pages
|
| Reseller Features | |
|---|
| Hosting Plan
Management | - Create hosting plans for resellers
- Setup billing information for a reseller's plans
- Specify resource limits including domains, bandwidth,
diskspace, email accounts, etc.
- Set up extra features that a reseller can purchase such as
extra domains, extra bandwidth, etc.
- Be notified automatically when a customer purchases an extra
feature
- Set resource limits that control exactly how much resource a
reseller can use
- View accurate resource usage information
- View a list of customers that have subscribed to a given
hosting plan
- Share Extra Features across multiple plans for easier
configuration
| | User Management | - Manage all users from your reseller login
- Drill down into a customer's account and
their domains
- Access all features and functionality of customers
- Create new users manually
- Use the Signup Script Generator to signup new users instantly
from your own website
- Search for users by account number, name, email, company name,
status or account type
- Specify an account number prefix to help identify
customers
- Set a minimum password length for increased security
- Enable/Disable remote auto-signup
- Enable/Disable Account Vetting
- Have an alert email sent to you when a new user account is
created
- Customise welcome messages to be sent to new users
- Suspend, Cancel or Reactivate user accounts as needed
- Update a user's details and reset their password on their
behalf
- Use Helm's inbuilt messaging system to communicate with your
users
| | Domain Management | - As a reseller you can view, edit and remove domains and domain
registrations for your customers
| | Automated Billing | - Enable Helm's own internal billing system or make use of a 3rd
party billing solution such as ModernBill
- Bill your customers in ANY currency
- Automatically generate new invoices for your customers X days
before they are due
- Allow customers to pay during signup using Helm's Auto-signup
Form
- Customise Helm's Auto-signup Form with your own Header and
Footer HTML
- Specify Tax Rates to apply to your customers' invoices
- Specify an Invoice Prefix to help keep track of your customers'
invoices
- Automatically send invoices to your customers when paid
- Send and View Invoices in either plain text or HTML format
- Customise invoices with your own headers and footers
- Automatically send your customers a customisable payment
receipt when they make a payment online
- Allow your customer to pay using a variety of payment
methods
- Choose from supported payment gateways for automatic recurring
billing
- Send your customers payment reminders before and after their
invoices are due
- Customise an email that is sent to your customers if their
credit card payments fail
- Set up email notifications when extra features are purchased by
your customers
- Configure a range of extra features for your customers to
purchase such as additional domains, email accounts etc.
- Specify setup fees and recurring fees for hosting
plans
| | Personalisation | | | Help | - Complete Documentation
- View QuickHelp on most pages
|
| Customer Features | |
|---|
| Hosting Packages | - Add/Remove Hosting Packages made available by a reseller for
purchase
- View accurate resource usage information
- View a list of domains in a hosting package
- View Diskspace and Bandwidth statistics
- View Extra features purchased or available for a hosting
package
- Purchase more extra features (domains, email accounts, etc.) as
needed
| | User Management | - Update Personal Details
- Reset Password
- Use the Internal Message System to view messages from
reseller and administrator
| | Domain Management | - Add/Remove Domains
- Search for domains by domain name
- Manage POP3, Mail Forwarding, MRA Lists, Autoresponders and
Catch-All email accounts
- Manage FTP Accounts
- Use Helm's File Manager to manage website content online
- Create and Manage Virtual Directories
- Secure website folders
- Add/Remove Domain Aliases and Sub-Domains
- Use Helm's DNS Zone Editor to manage DNS Zone records (A, MX,
CNAME, etc.)
- Manage ODBC DSNs
- Add/Remove Databases and Database users with Helm's Database
Manager
- Manage MIME types
- Manage Custom Error Pages
- Install/Remove and Manage FrontPage Extensions
- Install/Remove Shared SSL
- Configure website settings including support for extensions
such as ASP/PHP/Perl/etc, Directory Browsing, Permissions,
etc.
- View Diskspace and Bandwidth usage information
- NEW!Create and Manage
ColdFusion DSNs
- NEW!Manage IIS Default
Documents
- NEW!Manage IIS Parent
Paths
- NEW!Web
Forwarding
| | Automated Billing | - Make a payment using one of the payment options configured by
reseller
- Manage Credit Cards
- View Billing Statements, Invoice and Payment details
- View Recurring Transactions
| | Help | - View QuickHelp on most pages
|
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