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Business Hours (EST)
Website Customer Service - Monday-Friday 10am-5pm
Phone: Toll Free: 866-888-GOAL
Email: info@soccerempire.com
Address:
181 Overlook Road
Poughkeepsie, NY 12603
Click here to view our privacy policy
Shipping Policy
SoccerEmpire.com offers Standard (Ground) and Express (2nd Day Air) shipping to the Continental U.S. on all soccer equipment. If you need a package delivered overnight please contact us. For orders to Canada, Alaska and Hawaii USPS First Class Mail is used; orders up to $100 add $15 US dollars, over $100 add $20 US dollars for shipping.
Most Ground orders are processed within 1-2 business days, most Express orders are processed same day (if received before 2pm EST) or within 1 business day. All orders are shipped via UPS, FedEx, DHL, or US Postal Service Monday-Friday.
You will receive an email with a tracking code as soon as your order is shipped. Please note: there is no pick-up or delivery on weekends or holidays.
Domestic customers will receive Ground orders within 3 - 7 business days from date of shipment depending on geographic location.
Please keep in mind that return shipping is the responsibility of the buyer unless the return is necessary due to an error on our part.
All shipping fees are NON-REFUNDABLE.
Low Price Guarantee
SoccerEmpire.com constantly checks the prices of our competitors to ensure that we do our best to meet or beat the competition. If you find a price that is lower than our advertised price, please contact our customer service department at 1-866-888-GOAL, or email us at: info@soccerempire.com. We will meet or beat any competitor's price provided we are able to confirm the offer. With our Low Price Guarantee you can receive our superior service, and still receive the lowest price.
Sales Tax
Our store only collects sales tax for orders shipped to NY state. Any orders shipped to any location other than NY state are not subject to sales tax.
Inspecting Your Order
We take every effort to ensure that your order is picked and processed correctly. We also use extra packaging to ensure that it arrives to you safely.
Please inspect your order carefully at the time of receipt, you should confirm the accuracy of the order and verify that all products have arrived in satisfactory condition.
If a product appears to be damaged, please refuse delivery of this item and notify our customer service department immediately. If you are unable to refuse the delivery, or notice the damage after the delivery company has left, please call our customer service department immediately. Any claims for damages and/or errors must be made within 48 hours of receipt. Any damaged product will be replaced and any errors will be corrected immediately. Damaged material must be returned within 30 days of receipt.
SoccerEmpire.com cannot accept responsibility for any damages that are reported more than 48 hours after receipt of material. At that point, you would need to make a damaged freight claim directly with the carrier that made the delivery.
If you have any questions regarding your delivery, please contact our customer service department within 48 hours of receipt: 1-866-888-GOAL.
Cancellation Policy
You may cancel your order, for any reason, and receive a full refund provided your order has not been shipped. Typically, most orders are shipped the same day they are received. Our customer service desk can inform your of the status of your order and advise you whether or not the order can be cancelled for a full refund. Once an item is shipped the terms of our Returns policy will take effect.
In some cases a custom, special order item may be non-returnable and/or non-cancelable.
Return Policy
Any item (non-special order) can be exchanged for a replacement product within 15 days of receipt.
Items can be returned for merchandise credit within 30 days of receipt and will be subject to a 20% restocking charge. Shipping charges are not refundable. No products will be accepted for return more than 30 days after date of purchase. Special order items cannot be returned once they have shipped.
Items that have been worn or used can not be returned for any reason other than a manufacturer defect.
Please ship all returns to:
SoccerEmpire
Return/Exchange Dept.
181 Overlook Rd.
Poughkeepsie, NY 12603
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Copyright © 2002-2003
Toll-free: 866-888-GOAL
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