The responsibilities of the Consumer Protection Group (CPG) are to:

• regulate the finances and fitness of travel organisers selling flights and package holidays in the UK.
  
• manage the UK's largest system of consumer protection for travellers, Air travel Organisers' Licensing (ATOL).
  
• license UK airlines and enforce European Council requirements in relation to their finances, nationality, liability of passengers for death or injury and insurance.
  
• enforce certain other legal requirements and codes of practice for protection of airlines' customers.

Consumer Protection Group
CAA House
45-59 Kingsway
London
WC2B 6TE

Tel: 020 7453 6430
Fax: 020 7453 6431