Conference Call Service Questions
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- How does your conference calling service work?
- How are conference minutes counted?
- Is there a limit to how many conference calls I can make?
- How many guests can attend a single conference call?
- Are there contracts or minimum commitments?
- Can international callers participate in my conference?
- Is this an "Internet Phone Call"?
- Can I record the conference call for later playback?
- How are you able to offer such a low price?
- How am I billed?
- What's the one-time $5 validation fee with Pay-Per-Use accounts?
- With toll-free teleconferencing from 4¢ per minute and no contracts required plus great customer service, why wouldn't I sign up?
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| 1. How does your conference calling service work? |
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LiveOffice provides an on-demand conference calling service to host a conference call anytime without prior notice.
You'll receive with your account, a toll-free (800) dial-in number, a dedicated 6 digit conference bridge code for
all your attendees to use when joining your call and a security PIN code for the host. Hosting a conference call is
as easy as dialing the telephone.
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| 2. How are conference minutes counted? |
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Toll-free conference calling minutes are calculated by per minute, per user. This is industry standard. Example: 5
participants conferencing for 5 minutes will total 25 minutes.
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| 3. Is there a limit to how many conference calls I can make? |
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Not at all, you can host unlimited number of conference calls. If you require more access codes to support multiple conference
calls concurrently, LiveOffice will create them by request at no additional cost.
Request Additional Conference Codes
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| 4. How many guests can attend a single conference call? |
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To ensure line availability for all our conference users, a 250 participant limit per conference call is in place.
*No more than 25 participants can have talk/listen rights during a conference at any given time.
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| 5. Are there contracts or minimum commitments? |
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No, our pay-per-use plan is billed in arrears. If you select one of our volume discount plans for lower per minute rates,
each plan is billed on a 30 day monthly recurring cycle beginning the day your account is opened which can be cancelled
via email to LiveOffice at anytime.
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| 6. Can international callers participate in my conference? |
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Yes. LiveOffice Teleconferencing provides toll-free access to residents of the 50 United States and Canada. Along with your
(800) number, you will also receive an international toll number allowing international callers to dial in and join the
same conference.
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| 7. Is this an "Internet Phone Call"? |
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No, LiveOffice Teleconferencing provides a pure telephone conferencing service that requires only a telephone for users to
join your conference call.
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| 8. Can I record the conference call for later playback? |
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Yes, you can enable call recording at any time during the teleconference. The conference recording will be saved in MP3
format for download, podcasting and audio streaming.
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9. How are you able to offer such a low price?
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LiveOffice has been providing technology services to the small and mid-size businesses since 1998. We pride ourselves on making
conferencing solutions available to all businesses at a fair rate. We also provide superior web and video conferencing that
will save you 60% or more over our competitors.
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10. How am I billed?
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Your account is billed by credit card with detailed reporting and payment history archived online to review activity anytime. This
ensures that you have real-time reporting and are always aware of your conference calling costs.
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11. What's the one-time $5 validation fee with Pay-Per-Use accounts?
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To process your order and ensure valid credit card information is provided, a one-time $5 fee is applied to your account for
toll-free conference calling, pay-per-use accounts. There are no service fees or minimums and it's needed to validate billing
information for new accounts.
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12. With toll-free teleconferencing from 4¢ per minute and no contracts required plus great customer service, why wouldn't I sign up?
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| We don't know. Get started today! |
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